Deputy Service Manager, Trinity House

Hours: 39.5 hours per week, worked flexibly including evening and weekend working. Hours split between office and practice hours according to the needs of the home.

Responsible to: Service Manager

Join Our Team as a Deputy Service Manager

Trinity House is seeking an experienced and compassionate Deputy Service Manager to support the Service Manager in ensuring the highest standards of care for our residents. This role requires strong leadership, a commitment to quality care, and the ability to work within the Christian ethos of the Presbyterian Church in Ireland.

About Us

The Council for Social Witness (Older People Services) is part of the work and witness of the Presbyterian Church in Ireland. It is dedicated to providing compassionate and professional care for older people, with a focus on physical, social, emotional, and spiritual well-being. Trinity House accommodates 50 residents, offering a safe and supportive environment tailored to their needs.

About The Role

Key Responsibilities

• Resident Care
• Promote and maintain high standards of care, ensuring residents\’ physical, social, emotional, and spiritual needs are met.
• Participate in the admission, assessment, and care planning process, ensuring regular reviews are conducted.
• Maintain accurate, secure, and confidential care records.
• Organise and oversee daily activities and therapeutic programmes for residents.
• Management & Leadership
• Handle complaints efficiently and report them as necessary.
• Support quality assurance initiatives to continually improve services.
• Assist in budget management and maintaining high occupancy levels.
• Act as Service Manager in their absence, including attending meetings and reporting on operations.
• Ensure compliance with all policies, procedures, and RQIA regulations.
• Oversee staff supervision, appraisals, recruitment, and disciplinary procedures.
• Promote a positive and team-focused working environment.
• Identify and support staff training needs, including Induction, QCF, and Dementia Training.
• Administration & Compliance
• Liaise with families, medical professionals, and external agencies.
• Oversee medication management, stock levels, and ordering.
• Assist with staff rota planning and timesheet verification.
• Ensure all health and safety standards are met, including reporting maintenance issues.

Christian Ethos

• Lead or assist with daily devotions within the Home.
• Ensure pastoral care and opportunities for worship are available to all residents.
• Communicate the Christian faith through actions and interactions with residents and staff.

What We Are Looking For

• Experience in a senior care role with leadership responsibilities.
• Strong understanding of residential care standards and regulatory requirements.
• Ability to manage and support a team, fostering a positive working environment.
• Excellent communication and organisational skills.
• Commitment to the Christian ethos of the Presbyterian Church in Ireland.

This is an opportunity to make a real impact in the lives of older people while leading a dedicated team in a caring and supportive environment.

Required Criteria

• A minimum of NVQ/QCF Level 3 in Care (or equivalent qualification)
• Knowledge and understanding of the current legal responsibilities of the post and standards for the service, including the need for management and delivery of person-centred services
• Knowledge of current health and social services available for those with additional needs
• Computer skills for word processing and emailing
• The ability to plan, develop and implement programmes of care
• A minimum of 3 year\’s recent experience working with older people or people with a disability in a regulated service (residential or nursing home, supported living or domiciliary care service.
• Experience of ordering, receiving and administering medication
• Experience of liaising with RQIA
• Experience in the care of older people
• A minimum of 1 years\’ experience of supervising staff
• Previous experience of managing residents with dementia/challenging behaviour
• Experience of administration
• Must be willing to work within the Christian ethos of PCI.
• Must be available for flexible working, including on call at night, week-ends and sleep in, as required
• Willingness to maintain registration with the appropriate professional regulatory body eg., NISCC or NMC
• Must be willing to adhere to NISCC Codes of Practice or N.M.C.

  Satisfactory Access NI check

Desired Criteria

• A recognised professional qualification e.g. RNMH, RGN, RSCN, RMN, Social Work, Occupational Therapy or Physiotherapy (or awaiting registration), OR NVQ/QCF Level 5 in Health and Social Care or Management (or an equivalent qualification)
• Experience of using Microsoft office
• Experience in preparing staff rotas and time sheets
• Experience of Quality Assurance Monitoring
• Experience of staff recruitment and selection
• Experience of operating formal staff supervision and appraisal procedures
• Access to a car for work purposes
• Evidence of a personal Christian faith in practice and expression, normally with active membership of a Christian congregation

Skills Needed

About The Company

The Presbyterian Church in Ireland (PCI) is one of the largest Christian denominations in Ireland, with over 500 congregations across Northern Ireland and the Republic of Ireland. Rooted in the Reformed tradition, PCI is committed to spreading the Gospel, serving communities, and supporting mission work both locally and globally. The Church plays an active role in education, social care, and advocacy, reflecting its core values of faith, compassion, and service. Through worship, discipleship, and outreach, PCI seeks to make a meaningful impact on society while fostering a strong, supportive Christian community. Governed by a system of elders, the Church values biblical teaching, leadership, and engagement with contemporary issues. Additionally, PCI provides a range of resources and initiatives to support individuals, families, and communities in their faith journey.

Company Culture

The Presbyterian Church in Ireland (PCI) fosters a culture of faith, service, and community, rooted in biblical teaching and the Reformed tradition. It values integrity, compassion, and inclusivity, encouraging members to live out their faith through worship, discipleship, and outreach. PCI places a strong emphasis on servant leadership, where ministers, elders, and members work collaboratively to support one another and serve their communities. The Church is deeply committed to pastoral care, social responsibility, and global mission work, reflecting its dedication to making a positive impact both locally and internationally. With a focus on spiritual growth, education, and engagement with contemporary issues, PCI provides a welcoming and supportive environment where individuals and families can deepen their faith, contribute to meaningful causes, and build lasting relationships within a vibrant Christian community.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Employee Assistance Scheme, Perks Card, Annual Rise, On the job learning, Progression opportunities, Bereavement leave

Salary

£42, £45,000.00 per year