At a Glance
- Tasks: Shape and scale global safety policies while ensuring marketplace integrity.
- Company: Join a dynamic Ed-Tech company committed to diversity and inclusion.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate across teams to embed safety principles into our platform.
- Why this job: Make a real impact on user safety and policy development in a fast-paced environment.
- Qualifications: 5-7 years in Trust & Safety with strong policy development skills.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Trust & Safety Policy Lead. As a member of the Customer Experience team, you’ll join the Trust & Safety team to shape and scale Preply’s global safety policies and marketplace integrity frameworks. In this role, you will play a key part in developing and evolving our policies, partnering closely with operations on enforcement, and monitoring the regulatory landscape to translate requirements into scalable solutions for our platform. You will contribute to building the core processes and infrastructure that support our safety function.
What you’ll be doing:
- Policy development and governance: Own and evolve Trust & Safety policies across key risk areas. Translate complex regulatory requirements into clear and enforceable policies. Define policy frameworks, standards and governance processes.
- Monitor the regulatory landscape: Track global regulatory developments and assess their impact on Preply. Partner with Legal to ensure readiness and alignment. Proactively identify policy gaps, risks and emerging trends.
- Policy implementation and impact: Support the rollout and operationalisation of policies across internal teams, tutors and learners. Define success metrics and evaluate policy effectiveness using data. Continuously iterate on policies based on insights, enforcement outcomes, and user impact.
- Cross functional partnership: Advise internal teams on safety risks and policy implications and embed safety-by-design principles into ways of working at Preply. Collaborate with Customer Care, Analytics, Legal, Product and Engineering to ensure consistent policy enforcement.
What you need to succeed:
- 5-7 years experience in Trust and Safety, policy or content moderation in high-growth tech environments.
- Proven experience owning end-to-end policy development including familiarity with LLMs and AI safety principles.
- Strong track record of translating complex policies and regulatory requirements into clear, actionable guidance.
- Familiarity with global online safety regulations and ability to assess their impact on platform policies.
- Ability to use data to evaluate policy effectiveness and drive continuous improvement.
- Experience operating in multi-sided platforms and working cross-functionally with CX, Legal, Product and Analytics.
Diversity, Equity, and Inclusion: Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.
Trust & Safety Policy Lead Location: London employer: Preply Inc.
Preply is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the vibrant city of London. As a Trust & Safety Policy Lead, you will not only have the opportunity to shape global safety policies but also benefit from a hybrid work environment that promotes flexibility and work-life balance. With a strong commitment to employee growth and development, Preply encourages continuous learning and collaboration across diverse teams, making it an ideal place for those seeking meaningful and rewarding careers in the Ed-Tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Trust & Safety Policy Lead Location: London
✨Tip Number 1
Network like a pro! Reach out to people in the Trust & Safety field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Preply's current policies and any recent news about them. Show us you’re not just interested in the role, but also in how you can contribute to our mission.
✨Tip Number 3
Practice your responses to common interview questions, especially around policy development and safety issues. We want to see your thought process and how you tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Trust & Safety Policy Lead Location: London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trust & Safety Policy Lead role. Highlight your relevant experience in policy development and safety regulations, and show us how you can contribute to our mission at StudySmarter.
Showcase Your Experience:We want to see your track record! Include specific examples of how you've successfully developed and implemented policies in previous roles. This will help us understand your approach and how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Preply Inc.
✨Know Your Policies Inside Out
Make sure you’re well-versed in the current Trust & Safety policies and any relevant regulations. Be prepared to discuss how you would evolve these policies and translate complex requirements into actionable guidance.
✨Showcase Your Data Skills
Since evaluating policy effectiveness using data is crucial, come ready with examples of how you've used data to drive improvements in past roles. This will demonstrate your analytical skills and ability to make data-driven decisions.
✨Highlight Cross-Functional Collaboration
Emphasise your experience working with various teams like Legal, Product, and Customer Care. Share specific instances where you’ve successfully partnered with others to implement safety policies or address risks.
✨Stay Updated on Regulatory Changes
Demonstrate your knowledge of the global regulatory landscape by discussing recent developments and their potential impact on online safety. This shows that you’re proactive and can anticipate challenges before they arise.
