At a Glance
- Tasks: Shape and scale global safety policies while ensuring marketplace integrity.
- Company: Join a dynamic Ed-Tech company committed to diversity and inclusion.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate across teams to embed safety principles into our platform.
- Why this job: Make a real impact on user safety and policy development in a fast-paced environment.
- Qualifications: 5-7 years in Trust & Safety with strong policy development skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Trust & Safety Policy Lead. As a member of the Customer Experience team, you’ll join the Trust & Safety team to shape and scale Preply’s global safety policies and marketplace integrity frameworks. In this role, you will play a key part in developing and evolving our policies, partnering closely with operations on enforcement, and monitoring the regulatory landscape to translate requirements into scalable solutions for our platform. You will contribute to building the core processes and infrastructure that support our safety function.
What you’ll be doing:
- Policy development and governance: Own and evolve Trust & Safety policies across key risk areas. Translate complex regulatory requirements into clear and enforceable policies. Define policy frameworks, standards and governance processes.
- Monitor the regulatory landscape: Track global regulatory developments and assess their impact on Preply. Partner with Legal to ensure readiness and alignment. Proactively identify policy gaps, risks and emerging trends.
- Policy implementation and impact: Support the rollout and operationalisation of policies across internal teams, tutors and learners. Define success metrics and evaluate policy effectiveness using data. Continuously iterate on policies based on insights, enforcement outcomes, and user impact.
- Cross functional partnership: Advise internal teams on safety risks and policy implications and embed safety-by-design principles into ways of working at Preply. Collaborate with Customer Care, Analytics, Legal, Product and Engineering to ensure consistent policy enforcement.
What you need to succeed:
- 5-7 years experience in Trust and Safety, policy or content moderation in high-growth tech environments.
- Proven experience owning end-to-end policy development including familiarity with LLMs and AI safety principles.
- Strong track record of translating complex policies and regulatory requirements into clear, actionable guidance.
- Familiarity with global online safety regulations and ability to assess their impact on platform policies.
- Ability to use data to evaluate policy effectiveness and drive continuous improvement.
- Experience operating in multi-sided platforms and working cross-functionally with CX, Legal, Product and Analytics.
Diversity, Equity, and Inclusion: Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.
Trust & Safety Policy Lead Location: London employer: Preply Inc.
Preply is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the vibrant city of London. As a Trust & Safety Policy Lead, you will have the opportunity to shape global safety policies while collaborating with diverse teams, ensuring your contributions are impactful and valued. With a strong commitment to employee growth and development, Preply offers a hybrid work environment that promotes flexibility and work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trust & Safety Policy Lead Location: London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Preply Inc. looking for candidates who are engaged and informed.
We think you need these skills to ace Trust & Safety Policy Lead Location: London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Preply Inc.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Preply Inc.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Preply Inc.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
