At a Glance
- Tasks: Engage with customers to enhance their experience and drive retention through friendly conversations.
- Company: Join Prep Kitchen, a top meal prep company known for its vibrant culture and rapid growth.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for personal development.
- Other info: Diverse and inclusive workplace where your unique qualities are celebrated.
- Why this job: Be the voice of a trusted brand and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or outbound calling preferred.
The predicted salary is between 20700 - 25300 £ per year.
About Us
Prep Kitchen is one of the fastest-growing meal prep companies in the UK, ranked in The Sunday Times Hundred list two years in a row — #27 in 2024 and featured again in 2025 as one of the UK’s top 100 fastest-growing private companies.
We provide convenient, healthy, and delicious meals to customers across the country.
With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market.
We’re also proud to be named one of the Sunday Times Best Places to Work 2025, a true reflection of the culture and care we build from the inside out.
We’re growing fast - but always with purpose, and we’re committed to welcoming the very best into the PK crew: those who bring talent, heart, and the drive to make a real impact.
Job Overview/Summary
As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer account management across digital channels, primarily via phone.
This role manages outbound contact to existing subscribers or those who have recently cancelled.
The work is targeted and metric-driven.
You will speak with customers who are active, paused, at risk of churn or recently cancelled, and you will take ownership of retention, reactivation, and revenue growth.
You must be comfortable operating at pace, handling volume, and working to clear commercial outcomes.
This is not cold calling.
It is a structured outbound engagement to an existing customer base.
You must already know how to manage objections, convert hesitation into commitment, and close.
At exceptionally busy times, there may be a need for inbound customer service support via calls, email, and social media.
This helps provide you with a complete understanding of our products and services.
Main Duties and Responsibilities
- Customer Account Management - ensuring customers feel part of our community, and they have everything they need to ensure there is minimal risk of them cancelling.
- Product Guidance - Assist customers in selecting meal plans that align with their dietary preferences and goals, and provide assistance with guided tours of our website or subscriptions.
- Technical Support - Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processes.
- Customer Relationship Management (CRM) - Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
- Feedback Collection—Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
- Administrative Support - Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
- Excellent Phone Manner - You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
- Strong IT Skills - Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Intercom is a +.).
- Outstanding Literacy - Ability to communicate effectively in writing with attention to detail, grammar, and spelling.
You will often need to draft clear, concise responses to customer queries.
- A proven history of outbound calling to existing subscribers in a recurring-revenue business, preferably in a food box or D2C subscription, would be helpful.
- Strong retention, save and reactivation performance across phone, SMS and in-app outreach
- Ability to identify customer risk signals and act quickly to secure the continuation of service
- Confident closing skills built around direct conversation, objection handling and value reinforcement
- Experience working to targets for retention rate, reactivation rate, AOV lift and contact quality
- Comfortable working from structured dialler campaigns and flexible call lists
- Able to operate within compliance, data protection and brand tone requirements while maintaining commercial pressure
- Skilled in probing questions, needs discovery, and translating insight into concrete outcomes
- High resilience, fast recovery between calls, and consistent output in a high-volume environment
- Experience with customer service software and CRMs.
- Knowledge of meal prep or the food delivery industry (a plus, but not essential).
- Accommodations
At Prep Kitchen, we celebrate the unique qualities that each individual brings to the workplace.
We are committed to fostering an inclusive and diverse environment where everyone feels valued and supported.
We encourage applications from individuals of all backgrounds, as we believe that diverse perspectives drive innovation and contribute to the success of our team.
We are dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to our collective growth.
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Customer Service Agent - Outbound Kent, London · employer: Prep Kitchen
At Prep Kitchen, we pride ourselves on being named one of the Sunday Times Best Places to Work 2025, showcasing our commitment to a supportive and inclusive work culture. As a Senior Packing Manager, you'll not only lead a dynamic team in a fast-paced ready-meals production environment but also benefit from ample opportunities for personal and professional growth, all while contributing to meaningful projects that make a real impact. Join us in a workplace where your talents are celebrated, and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Outbound Kent, London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prep Kitchen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prep Kitchen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Outbound Kent, London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prep Kitchen:Your cover letter is your chance to shine! Tell us why you want to work at Prep Kitchen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prep Kitchen!
How to prepare for a job interview at Prep Kitchen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
