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For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and manage account retention.
- Company: Join one of the UK's fastest-growing meal prep companies, ranked among the best places to work.
- Benefits: Competitive pay, supportive culture, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Be the voice of a trusted brand and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or outbound calling.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Prep Kitchen is one of the fastest-growing meal prep companies in the UK, ranked in The Sunday Times Hundred list two years in a row — #27 in 2024 and featured again in 2025 as one of the UK’s top 100 fastest-growing private companies. We provide convenient, healthy, and delicious meals to customers across the country. With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market. We’re also proud to be named one of the Sunday Times Best Places to Work 2025, a true reflection of the culture and care we build from the inside out. We’re growing fast — but always with purpose, and we’re committed to welcoming the very best into the PK crew: those who bring talent, heart, and the drive to make a real impact.
Job Overview/Summary
As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer account management across digital channels, primarily via phone. This role manages outbound contact to existing subscribers or those who have recently cancelled. The work is targeted and metric-driven. You will speak with customers who are active, paused, at risk of churn or recently cancelled, and you will take ownership of retention, reactivation, and revenue growth. You must be comfortable operating at pace, handling volume, and working to clear commercial outcomes. This is not cold calling. It is a structured outbound engagement to an existing customer base. You must already know how to manage objections, convert hesitation into commitment, and close. At exceptionally busy times, there may be a need for inbound customer service support via calls, email, and social media. This helps provide you with a complete understanding of our products and services.
Main Duties And Responsibilities
- Customer Account Management – ensuring customers feel part of our community, and they have everything they need to ensure there is minimal risk of them cancelling.
- Product Guidance – Assist customers in selecting meal plans that align with their dietary preferences and goals, and provide assistance with guided tours of our website or subscriptions.
- Technical Support – Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processes.
- Customer Relationship Management (CRM) – Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
- Feedback Collection – Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
- Administrative Support – Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
- Excellent Phone Manner – You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
- Strong IT Skills – Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Intercom is a +).
- Outstanding Literacy – Ability to communicate effectively in writing with attention to detail, grammar, and spelling. You will often need to draft clear, concise responses to customer queries.
- A proven history of outbound calling to existing subscribers in a recurring-revenue business, preferably in a food box or D2C subscription, would be helpful.
- Strong retention, save and reactivation performance across phone, SMS and in-app outreach.
- Ability to identify customer risk signals and act quickly to secure the continuation of service.
- Confident closing skills built around direct conversation, objection handling and value reinforcement.
- Experience working to targets for retention rate, reactivation rate, AOV lift and contact quality.
- Comfortable working from structured dialler campaigns and flexible call lists.
- Able to operate within compliance, data protection and brand tone requirements while maintaining commercial pressure.
- Skilled in probing questions, needs discovery, and translating insight into concrete outcomes.
- High resilience, fast recovery between calls, and consistent output in a high-volume environment.
- Experience with customer service software and CRMs.
- Knowledge of meal prep or the food delivery industry (a plus, but not essential).
Accommodations
At Prep Kitchen, we celebrate the unique qualities that each individual brings to the workplace. We are committed to fostering an inclusive and diverse environment where everyone feels valued and supported. We encourage applications from individuals of all backgrounds, as we believe that diverse perspectives drive innovation and contribute to our success. We are dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to our collective growth.
Customer Service Agent - Outbound in Kent employer: Prep Kitchen
Contact Detail:
Prep Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Outbound in Kent
✨Tip Number 1
Get to know Prep Kitchen inside out! Familiarise yourself with our meal plans, customer service approach, and the values that make us a top place to work. This knowledge will help you connect with customers and show them why they should stick with us.
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of Prep Kitchen, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable handling objections and closing conversations.
✨Tip Number 3
Be ready to adapt! Our environment is fast-paced, so being flexible and quick on your feet is key. Brush up on your multitasking skills and be prepared to switch between outbound calls and inbound support when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Agent - Outbound in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your responses. This role is all about connecting with customers, so showing us how you communicate can really make you stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Agent role. Highlight your relevant experience, especially any outbound calling or customer service roles you've had. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: We appreciate clarity in communication, so keep your application clear and to the point. Use proper grammar and spelling, and make sure your responses are easy to read. Remember, you’ll be drafting responses for customers, so this is a great chance to show off your writing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Prep Kitchen and what we’re all about!
How to prepare for a job interview at Prep Kitchen
✨Know the Company Inside Out
Before your interview, take some time to research Prep Kitchen thoroughly. Understand their mission, values, and what makes them stand out in the meal prep industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Agent, your phone manner is crucial. Practice speaking clearly and empathetically. You might even want to role-play common customer scenarios with a friend to refine your objection handling and closing skills. Remember, it’s all about making the customer feel valued!
✨Prepare for Metrics and Targets
Since this role is metric-driven, be ready to discuss how you've met or exceeded targets in previous positions. Think of specific examples where you successfully retained customers or improved service outcomes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the company is currently facing. This shows that you’re not just interested in the job, but also in contributing to the company’s growth.