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For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and ensure satisfaction with our meal prep services.
- Company: Join Prep Kitchen, a top-rated meal prep company in the UK, known for its vibrant culture.
- Benefits: Enjoy a competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Join a diverse team committed to innovation and excellence in the food industry.
- Why this job: Be the voice of a trusted brand and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or outbound calling preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Agent - Outbound role at Prep Kitchen.
About Us
Prep Kitchen is one of the fastest-growing meal prep companies in the UK, ranked in The Sunday Times Hundred list two years in a row – #27 in 2024 and featured again in 2025 as one of the UK’s top 100 fastest-growing private companies. We provide convenient, healthy, and delicious meals to customers across the country. With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market. We’re also proud to be named one of the Sunday Times Best Places to Work 2025, a true reflection of the culture and care we build from the inside out. We’re growing fast – but always with purpose, and we’re committed to welcoming the very best into the PK crew: those who bring talent, heart, and the drive to make a real impact.
Job Overview
As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer account management across various digital channels in a predominantly outbound capacity and more typically over the phone. This role manages outbound contact to existing subscribers. The work is targeted and metric-driven. You will speak with customers who are active, paused, or at risk of churn, and you will take ownership of retention, reactivation, and revenue growth. You must be comfortable operating at pace, handling volume, and working to clear commercial outcomes. This is not cold calling. It is a structured outbound engagement to an existing customer base. You must already know how to manage objections, convert hesitation into commitment, and close. At exceptionally busy times, there may be a need for some inbound customer service support on calls, email and social media.
Main Duties and Responsibilities
- Customer Account Management – ensuring customers feel part of our community, and they have everything they need to ensure minimal risk of cancellation.
- Product Guidance – Assist customers in selecting meal plans that align with their dietary preferences and goals, and provide assistance with guided tours of our website or subscriptions.
- Technical Support – Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processes.
- Customer Relationship Management (CRM) – Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
- Feedback Collection – Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
- Administrative Support – Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
- Excellent Phone Manner – You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
- Strong IT Skills – Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Intercom is a plus).
- Outstanding Literacy – Ability to communicate effectively in writing with attention to detail, grammar, and spelling. You will often need to draft clear, concise responses to customer queries.
- Proven history of outbound calling to existing subscribers in a recurring revenue business, preferably food box or D2C subscription, would be helpful.
- Strong retention, saving and reactivation performance across phone, SMS and in-app outreach.
- Ability to identify customer risk signals and act quickly to secure the continuation of service.
- Confident closing skills built around direct conversation, objection handling and value reinforcement.
- Experience working to targets for retention rate, reactivation rate, AOV lift and contact quality.
- Comfortable working from structured dialler campaigns and flexible call lists.
- Able to operate within compliance, data protection and brand tone requirements while maintaining commercial pressure.
- Skilled in probing questions, needs discovery, and translating insight into concrete outcomes.
- High resilience, fast recovery between calls, and consistent output in a high-volume environment.
- Experience with customer service software and CRMs.
- Knowledge of meal prep or the food delivery industry (a plus, but not essential).
Accommodations
At Prep Kitchen, we celebrate the unique qualities that each individual brings to the workplace. We are committed to fostering an inclusive and diverse environment where everyone feels valued and supported. We encourage applications from individuals of all backgrounds, as we believe that diverse perspectives drive innovation and contribute to our team’s success. We are dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to our collective growth.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industries: Food and Beverage Services
Customer Service Agent - Outbound in Gravesend employer: Prep Kitchen
Contact Detail:
Prep Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Outbound in Gravesend
✨Tip Number 1
Get to know Prep Kitchen! Familiarise yourself with their meal options and customer service approach. This will help you connect better during your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling outbound calls, try role-playing with a friend or family member. Focus on managing objections and turning hesitations into commitments – it’s all about confidence!
✨Tip Number 3
Be ready to showcase your tech-savviness! Brush up on common customer service software and tools like Intercom. Being comfortable with technology will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Prep Kitchen crew!
We think you need these skills to ace Customer Service Agent - Outbound in Gravesend
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Agent role. Highlight your relevant experience and skills that match what we're looking for, like your phone manner and ability to handle objections. This shows us you’ve done your homework and are genuinely interested in joining the PK crew!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any spelling or grammar mistakes. A well-structured application reflects your attention to detail, which is super important in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Prep Kitchen and what we stand for before you hit send!
How to prepare for a job interview at Prep Kitchen
✨Know the Company Inside Out
Before your interview, take some time to research Prep Kitchen. Understand their mission, values, and what makes them one of the fastest-growing meal prep companies in the UK. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Agent, you'll need to demonstrate excellent phone manners and communication skills. Practice speaking clearly and empathetically, and be ready to showcase how you handle objections and convert hesitation into commitment during the interview. Role-playing common customer scenarios can be a great way to prepare.
✨Highlight Your Tech Savviness
Familiarity with customer service platforms is a plus, so make sure to mention any relevant experience you have with software like Intercom or CRM systems. If you’ve worked with Microsoft Office or Google Workspace, share specific examples of how you've used these tools to enhance customer interactions or manage data effectively.
✨Prepare for Metrics and Targets
Since this role is metric-driven, be prepared to discuss your experience with retention rates, reactivation performance, and how you've met targets in previous roles. Think of specific examples where you successfully managed customer relationships and contributed to revenue growth, as this will demonstrate your ability to thrive in a fast-paced environment.