Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and provide exceptional service through various digital channels.
- Company: Join Prep Kitchen, a top meal prep company in the UK, known for its vibrant culture.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for personal growth.
- Why this job: Be the voice of a trusted brand and help customers enjoy healthy meals while making an impact.
- Qualifications: Strong phone skills, IT proficiency, and experience in customer service or outbound calling.
- Other info: Diverse and inclusive workplace that values your unique contributions.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Prep Kitchen is one of the fastest-growing meal prep companies in the UK, ranked in The Sunday Times Hundred list two years in a row — #27 in 2024 and featured again in 2025 as one of the UK’s top 100 fastest-growing private companies. We provide convenient, healthy, and delicious meals to customers across the country. With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market. We’re also proud to be named one of the Sunday Times Best Places to Work 2025, a true reflection of the culture and care we build from the inside out. We’re growing fast - but always with purpose, and we’re committed to welcoming the very best into the PK crew: those who bring talent, heart, and the drive to make a real impact.
Job Overview/Summary
As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of our company, providing exceptional customer account management across various digital channels in a predominantly outbound capacity and more typically over the phone. This role manages outbound contact to existing subscribers. The work is targeted and metric-driven. You will speak with customers who are active, paused, or at risk of churn, and you will take ownership of retention, reactivation, and revenue growth. You must be comfortable operating at pace, handling volume, and working to clear commercial outcomes. This is not cold calling. It is a structured outbound engagement to an existing customer base. You must already know how to manage objections, convert hesitation into commitment, and close. At exceptionally busy times, there may be a need for some inbound customer service support on calls, email and social media.
Main Duties and Responsibilities
- Customer Account Management - ensuring customers feel part of our community, and they have everything they need to ensure there is minimal risk of them cancelling.
- Product Guidance - Assist customers in selecting meal plans that align with their dietary preferences and goals, and provide assistance with guided tours of our website or subscriptions.
- Technical Support - Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processes.
- Customer Relationship Management (CRM) - Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
- Feedback Collection - Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
- Administrative Support - Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
- Excellent Phone Manner - You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
- Strong IT Skills - Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Intercom is a +).
- Outstanding Literacy - Ability to communicate effectively in writing with attention to detail, grammar, and spelling. You will often need to draft clear, concise responses to customer queries.
- Proven history of outbound calling to existing subscribers in a recurring revenue business, preferably food box or D2C subscription, would be helpful.
- Strong retention, save and reactivation performance across phone, SMS and in-app outreach.
- Ability to identify customer risk signals and act quickly to secure the continuation of service.
- Confident closing skills built around direct conversation, objection handling and value reinforcement.
- Experience working to targets for retention rate, reactivation rate, AOV lift and contact quality.
- Comfortable working from structured dialler campaigns and flexible call lists.
- Able to operate within compliance, data protection and brand tone requirements while maintaining commercial pressure.
- Skilled in probing questions, needs discovery, and translating insight into concrete outcomes.
- High resilience, fast recovery between calls, and consistent output in a high-volume environment.
- Experience with customer service software and CRMs.
- Knowledge of meal prep or the food delivery industry (a plus, but not essential).
Accommodations
At Prep Kitchen, we celebrate the unique qualities that each individual brings to the workplace. We are committed to fostering an inclusive and diverse environment where everyone feels valued and supported. We encourage applications from individuals of all backgrounds, as we believe that diverse perspectives drive innovation and contribute to our collective growth. We are dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to our success.
Customer Service Agent - Outbound Kent, London · employer: Prep Kitchen
Contact Detail:
Prep Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Outbound Kent, London ·
✨Tip Number 1
Get to know Prep Kitchen! Familiarise yourself with our meal options and customer service approach. This will help you connect with customers and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, rehearse how to handle objections and convert hesitations into commitments. Role-playing with a friend can really help!
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on using customer service platforms and common office software. Being tech-savvy will make your life easier when assisting customers with their queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen to join the Prep Kitchen crew and be part of our exciting journey!
We think you need these skills to ace Customer Service Agent - Outbound Kent, London ·
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and engaging tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Customer Service Agent role. Highlight your relevant experience in outbound calling and customer retention, and connect it to what we do at Prep Kitchen.
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Use bullet points if necessary to make your skills and experiences stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prep Kitchen
✨Know the Company Inside Out
Before your interview, take some time to research Prep Kitchen. Understand their mission, values, and what makes them stand out in the meal prep industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Agent, your phone manner is crucial. Practice speaking clearly and empathetically. You might want to role-play common customer scenarios with a friend to refine your objection handling and closing skills. Remember, it’s all about making the customer feel valued!
✨Prepare for Metrics and Targets
Since this role is metric-driven, be ready to discuss how you've met or exceeded targets in previous positions. Think of specific examples where you successfully retained customers or improved service quality. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, how success is measured, or what challenges the company is currently facing. This shows that you’re not just interested in the job, but also in contributing to the company's growth.