Patient Liaison - Medical Receptionist

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against "we caught it too late again".

At our flagship clinic in London, United Kingdom, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Our clinics will be open from Monday - Friday to start and eventually open up to seven days a week, and may require a non-traditional schedule, including weekends. This is a full-time position with a set schedule, though you may be required to work additional hours as necessary to fulfil your duties.

What You'll Do

• Front Desk Responsibilities

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Educate patients on post-scan expectations.

• Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organised, stocked, and operates efficiently.

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

• Patient Appointments
• Ensure patients have timely access to care.
• Book, reschedule, and cancel patient appointments as necessary.
• Send appointment reminders and pre-scan communication to patients.

• Keep lines of communication open to support patient care.
• Support clinical teams by managing key administrative tasks.

• Maintain patient records to keep data accurate and up-to-date.

• Follow up with patient requests.
• Submit satisfaction surveys to patients.
• Distribute patient reports as they become available.
• Call patients to inform them of their report availability.
• Assist Prenuvo clinician consultation scheduling.

What You'll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have

• Previous experience in private healthcare or as a Health Care Assistant.
• Previous experience in hospitality or customer service.
• Proven experience as a Medical Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organisational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. Reasonable adjustments will be considered in line with the Equality Act 2010. This is a full-time, salaried role based on 40 hours per week, typically worked across 5 days. You will be entitled to a minimum 30-minute unpaid lunch break each working day, to be taken away from the front desk where possible. Additional short breaks may be provided in line with clinic policy.

Our Values

• First: we are Pioneers
• Second: we are Platform-Builders
• Above all: we are Patients

What We Offer

• An avenue to make a positive impact on people's lives and their health.
• We believe in preventative healthcare for everyone, including our team – Prenuvo provides free, whole-body scans to each team member.
• Growth opportunities are at the heart of our people journey; we are doing big things with bright minds – there is no single path to success, it can be shaped along the way.
• Building strong relationships is at the core of everything we do – our team gets together each week to connect, share, and socialise.
• Recognising time away to restore is vital to our wellbeing – we have a flexible vacation policy and we will encourage you to use it.
• UK employees are eligible for our Workplace Pension scheme, helping you save for retirement with employer contributions.
• We offer a comprehensive benefits package including health, dental, vision, and Mental Health coverage, to support you and your family.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the recruitment process, successful candidates will undergo a background check in line with applicable UK laws and regulations. Please be advised that official communication from our recruitment team will only come from our authorized domain prenuvo.com. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.