Patient Liaison

About Us

At Prenuvo we are on a mission to flip the paradigm from reactive sick-care to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation) and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software and increasingly AI coupled with the patient-centric experience across our global clinics have allowed us to lead the change against we caught it too late again.

What Youll Do

• Front Desk Responsibilities: Welcome patients and visitors ensuring a warm and professional first impression. Verify patient identity and required documentation. Assist patients with completing registration and intake forms as needed. Educate patients on post-scan expectations.
• Patient Check-In Registration and Check Out: Welcome patients and visitors ensuring a warm and professional first impression. Verify patient identity and required documentation. Assist patients with completing registration and intake forms as needed. Educate patients on post-scan expectations.
• Patient Escort: Escort patients to and from dressing rooms maintaining privacy, dignity and a calm unhurried pace.
• Communication and Coordination: Serve as a liaison between patients, providers, technologists and clinical staff. Ensure the front desk area is organised, stocked and operates efficiently.
• Customer Service Excellence: Address patient concerns or complaints with empathy and professionalism. Encourage patient feedback and foster a positive clinical experience.
• Administrative Responsibilities: Ensure our patients have timely access to care. Book, reschedule and cancel patient appointments as necessary. Send appointment reminders and pre-scan communication to patients.
• Liaise with Healthcare Providers: Keep the lines of communication open to support our patient care. Support clinical teams by managing key administrative tasks.
• Medical Record Management: Maintain patient records to keep data accurate and up-to-date.
• Patient Post Scan Support: Follow up with patient requests. Submit satisfaction surveys to patients. Distribute patient reports as they become available. Call patients to inform them of their report availability. Assist Prenuvo clinician consultation scheduling.

What Youll Bring

• Experience: At least 1 year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in private healthcare or as a Health Care Assistant.
• Previous experience in hospitality or customer service.
• Proven experience as a Medical Receptionist, Front Office Representative or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organisational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. The ability to do so safely and regularly is important. Reasonable adjustments will be considered in line with the Equality Act 2010. This is a full-time salaried role based on 40 hours per week typically worked across 5 days. You will be entitled to a minimum 30-minute unpaid lunch break each working day to be taken away from the front desk where possible. Additional short breaks may be provided in line with clinic policy.

Our Values

• First: we are Pioneers. Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
• Second: we are Platform-Builders. We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead in a mindset of ownership and duty to our mission.
• Above all: we are Patients. We could all be the next person who walks through our very doors seeking clarity or peace of mind. We are proud of our impact on our patients' lives and we won't stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health. We believe in preventative healthcare for everyone including our team - Prenuvo provides free whole-body scans to each team member.
• Growth opportunities are at the heart of our people journey - we're doing big things with bright minds - there is no single path to success; it can be shaped along the way.
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share and socialise.
• Recognising time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it.
• UK employees are eligible for our Workplace Pension scheme helping you save for retirement with employer contributions.
• We offer a comprehensive benefits package including health, dental, vision including Mental Health coverage to support you and your family.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of the recruitment process successful candidates will undergo a background check in line with applicable UK laws and regulations. Please be advised that official communication from our recruitment team will only come from our authorized domain. If you are contacted by a recruiter please ensure their email address ends with @. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent please report it immediately.

Key Skills: Presentation Skills, Time Management, Clinical Research, Communication skills, GCP, Infusion Experience, Managed Care, Hospice Care, Conflict Management, Clinical Trials, Research Experience, Home Care.

Employment Type: Full Time

Experience: years

Vacancy: 1