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Are you an experienced property maintenance professional with a passion for delivering excellent services to residents?
We are seeking a proactive and customer-focused Maintenance Officer to join our client's Property Services team. This is a varied and rewarding role where you will be responsible for overseeing responsive repairs, void property works, contractor performance, estate inspections, compliance activities, and planned maintenance programmes across our housing portfolio.
Working closely with residents, contractors, colleagues, and external stakeholders, you will play a key role in ensuring homes remain safe, well-maintained, and compliant, while delivering an efficient and high-quality service. The successful candidate will have a strong understanding of property maintenance, excellent organisational skills, and the ability to manage multiple priorities in a fast-paced environment.
This is an excellent opportunity for someone with experience in social housing, property services, repairs, surveying, or asset management who is looking to make a genuine difference within a community-focused organisation.
- Manage day-to-day responsive repairs and maintenance requests, ensuring a high standard of customer service and timely resolution.
- Raise, monitor and progress works orders through the repairs management system.
- Conduct pre-inspections, post-inspections and quality assurance checks on completed works.
- Monitor contractor performance against service standards, KPIs and response times.
- Review and approve contractor invoices, quotations and purchase orders, ensuring value for money and accurate charging.
- Identify rechargeable repairs and insurance-related claims in line with organisational policies.
- Manage and coordinate out-of-hours and emergency repair requests when required.
- Oversee gas servicing programmes and support the delivery of statutory compliance activities.
- Ensure approved contractors remain fully compliant, appropriately accredited and perform to expected standards.
- Build strong working relationships with contractors, residents and internal stakeholders to ensure effective service delivery.
- Carry out regular estate inspections and arrange remedial works where required.
- Support the delivery of planned, cyclical and major maintenance programmes across the housing portfolio.
- Maintain accurate property, repairs and stock condition records and databases.
- Manage void property repairs and refurbishment works to minimise turnaround times and rental loss.
- Work closely with Housing Management teams to coordinate property lettings and void completions. xgikmsk
- Attend and contribute to void review meetings, helping to drive continuous improvement in performance.
- Inspect newly built properties, monitor defects and support the handover proces Please click on the apply button to read the full job description
