Are you an experienced property maintenance professional with a passion for delivering excellent services to residents? We are seeking a proactive and customer-focused Maintenance Officer to join our clients Property Services team. This is a varied and rewarding role where you will be responsible for overseeing responsive repairs, void property works, contractor performance, estate inspections, compliance activities, and planned maintenance programmes across our housing portfolio. Working closely with residents, contractors, colleagues, and external stakeholders, you will play a key role in ensuring homes remain safe, well-maintained, and compliant, while delivering an efficient and high-quality service. The successful candidate will have a strong understanding of property maintenance, excellent organisational skills, and the ability to manage multiple priorities in a fast-paced environment. This is an excellent opportunity for someone with experience in social housing, property services, repairs, surveying, or asset management who is looking to make a genuine difference within a community-focused organisation. Manage day-to-day responsive repairs and maintenance requests, ensuring a high standard of customer service and timely resolution. Raise, monitor and progress works orders through the repairs management system. Conduct pre-inspections, post-inspections and quality assurance checks on completed works. Monitor contractor performance against service standards, KPIs and response times. Review and approve contractor invoices, quotations and purchase orders, ensuring value for money and accurate charging. Identify rechargeable repairs and insurance-related claims in line with organisational policies. Manage and coordinate out-of-hours and emergency repair requests when required. Oversee gas servicing programmes and support the delivery of statutory compliance activities. Ensure approved contractors remain fully compliant, appropriately accredited and perform to expected standards. Build strong working relationships with contractors, residents and internal stakeholders to ensure effective service delivery. Carry out regular estate inspections and arrange remedial works where required. Support the delivery of planned, cyclical and major maintenance programmes across the housing portfolio. Maintain accurate property, repairs and stock condition records and databases. Manage void property repairs and refurbishment works to minimise turnaround times and rental loss. Work closely with Housing Management teams to coordinate property lettings and void completions. Attend and contribute to void review meetings, helping to drive continuous improvement in performance. Inspect newly built properties, monitor defects and support the handover process from developers and contractors. Manage defects liability periods, ensuring issues are resolved within agreed timescales. Oversee grounds maintenance, cleaning and other estate service contractors. Maintain servicing schedules and compliance records across the property portfolio. Monitor Fire Safety, Health Safety and building compliance activities, ensuring required actions are completed on time. Carry out site-based safety checks and inspections to ensure contractors are working safely and to specification. Monitor fire alarm systems, AOV systems, dry risers and other building safety measures. Assist with contractor procurement, tender exercises and contractor onboarding processes. Produce reports and performance information to support service improvement and decision-making. Support the wider Asset Management and Property Services team in delivering an efficient, resident-focused service. Deputise for senior colleagues when required and contribute to continuous improvement initiatives. Full, clean driving licence (Essential) Experience of working in a property, building or construction sector or environment (Essential) Experience of working in a management/supervisory position and demonstrating an excellent track record in staff management (Essential) Experience of working in a customer-focused environment and delivering high standards of customer care (Essential) Knowledge and understanding of responsive repairs in the social housing sector (Essential) Knowledge of building, construction, and property maintenance (Essential) Knowledge of Legislation and Regulations governing the Housing Sector (Essential) An understanding of excellent standards of customer care in repairs services and how to deliver them (Essential) Understanding of the importance of effectively managing financial resources and an understanding of the principles of ‘Value for Money (Essential) A knowledge of the relevant Health and Safety regulations, requirements, and best practice on how to implement (Essential) Excellent problem-solving and decision-making skills (Essential) Organisational and prioritisation skills (Essential) IT Skills – Excel, Word, Email, databases, and systems (Essential) The ability to work with a wide range of staff and teams to manage and deliver change (Essential) Ability to work outside of normal office hours as and when required (Essential) Building Construction or Engineering qualification (Desirable) Experience of working within social housing (Desirable) Responsible to: Senior Maintenance Officer Responsible for: Day-to-day repairs service delivery to our Customers To carry out any other duties appropriate to this post, as necessary. Footnote: This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the post holders responsibilities.
Maintenance Officer
