At a Glance
- Tasks: Support our Service and Sales teams while delivering top-notch customer service.
- Company: Join Prentice Portadown, working with premium brands like BMW and Mini.
- Benefits: Earn up to £35,000, enjoy staff discounts, and a company pension.
- Other info: Ongoing training and development opportunities in a supportive culture.
- Why this job: Be part of a dynamic team in a fast-paced automotive environment.
- Qualifications: Experience in automotive or administrative roles preferred; strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Prentice Portadown Ltd
Join Our Team
We are seeking a highly organised Service Support Executive to join our Service team at Prentice Portadown. This is an exciting opportunity to work with two premium automotive brands (BMW & Mini), supporting our Service and Sales departments while delivering exceptional customer service at every stage of the customer journey. This role is a back of house role designed to assist the efficient day to day running of a fast paced service department.
Working Hours:
- Monday to Friday: 8:00am - 5:00pm
- Saturday (rota basis): 9:00am - 1:00pm
This is a full-time, permanent position.
Key Responsibilities
As a Service Support Executive, you will play a pivotal role in supporting both the Service and Sales teams. Duties will include:
- Assisting with inbound and outbound service department enquiries
- Supporting Service Advisors with administrative duties
- Managing and updating CRM systems to maintain accurate customer records
- Handling customer queries professionally and promptly
- Accurately costing retail, warranty and internal repair orders in line with manufacturer and company guidelines.
About You
The ideal candidate will:
- Have previous experience in an automotive, service, or administrative role (preferred)
- Possess excellent communication and organisational skills
- Be highly computer literate with experience using CRM systems
- Thrive in a fast-paced environment
- Demonstrate strong attention to detail
- Deliver outstanding customer service with a professional manner
- Work effectively both independently and as part of a team
What We Offer
- On Target Earnings up to £35,000
- Company pension scheme
- Long service annual leave rewards
- Staff parking
- Staff discounts
- Ongoing training and development with a premium brand
- Supportive and professional team culture
Benefits:
- Company Pension
- On Site Parking
- Staff Discount
Service Support in Craigavon employer: Prentice Portadown
Prentice Portadown is an exceptional employer, offering a competitive salary and a supportive work environment that fosters professional growth within the motor trade. With flexible working options, comprehensive training, and a modern workplace, employees are encouraged to thrive while delivering outstanding customer service in a dynamic Aftersales team. Join us to be part of a friendly and dedicated team at one of Northern Ireland's leading BMW retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support in Craigavon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prentice Portadown. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prentice Portadown before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prentice Portadown:Your cover letter is your chance to shine! Tell us why you want to work at Prentice Portadown specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prentice Portadown!
How to prepare for a job interview at Prentice Portadown
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
