At a Glance
- Tasks: Manage customer enquiries and deliver exceptional service throughout the sales journey.
- Company: Join Prentice Portadown BMW & MINI, an award-winning retailer.
- Benefits: Competitive salary of £40,000, 22 days leave, and staff discounts.
- Other info: Ongoing training and a supportive team environment.
- Why this job: Represent prestigious brands and build lasting customer relationships.
- Qualifications: Sales experience in a dealership and strong customer service skills.
The predicted salary is between 40000 - 40000 £ per year.
Do you thrive on delivering exceptional customer experiences and building lasting relationships throughout the sales journey? Prentice Portadown BMW & MINI is seeking an enthusiastic and driven Enquiry Executive to join our award-winning retailer. This is an exciting opportunity for an experienced automotive sales professional who thrives in a fast-paced environment and enjoys building lasting customer relationships.
About the Role
As an Enquiry Executive, you will play a key role in managing customer enquiries across multiple channels, supporting the Sales Department through effective lead management, database activity, reporting, and appointment generation. You will ensure every customer receives a first-class experience that reflects the premium standards of BMW and MINI.
Key Responsibilities
- Manage all inbound communications to the Sales Department, including online enquiries, showroom visits, and telephone enquiries.
- Deliver outstanding customer service and ensure a seamless customer journey.
- Support targeted marketing campaigns in conjunction with the Sales Manager and Finance team.
- Manage daily sales opportunities generated by the Service Department.
- Coordinate post-sale contact programme for existing customers.
- Generate quality appointments for the Sales Department through proactive customer engagement.
- Develop and maintain reporting mechanisms to measure campaign and activity effectiveness.
- Produce regular activity reports and monitor key performance indicators.
- Ensure all work is completed accurately and efficiently.
About You
The ideal candidate will have:
- Previous sales experience within a franchised dealership or showroom environment.
- A proven track record of achieving and exceeding sales targets and KPIs.
- Experience handling high volumes of inbound and outbound customer enquiries.
- Confidence building strong customer relationships and delivering exceptional customer service, with a focus on achieving 5-star customer satisfaction.
- Experience using retailer CRM systems, ideally Drive.
- The ability to thrive in a busy, target-driven environment.
- A full, valid UK driving licence (aged 21+ for insurance purposes).
Desirable Experience
- Previous experience in a similar role.
- Automotive retail experience.
- Experience in Finance & Insurance sales would be advantageous.
Why Join Prentice BMW & MINI?
At Prentice Portadown BMW & MINI, we are committed to investing in our people. In return for your skills and commitment, we offer:
- The opportunity to represent two of the worlds most prestigious automotive brands.
- Competitive salary package of £40,000.
- 22 days annual leave plus 8 statutory holidays.
- Ongoing manufacturer and retailer training.
- A supportive and professional team environment.
Interested? If you believe you have the skills, drive and passion to succeed in this role, we'd love to hear from you. Apply today and take the next step in your career with Prentice Portadown BMW & MINI.
Benefits:
- Company pension scheme
- Staff Discounts
- On-site staff parking
Enquiry Executive TLNT1_NI in Craigavon employer: Prentice Portadown
Prentice Portadown BMW & MINI is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary package and extensive training opportunities within a supportive team environment. With a commitment to delivering outstanding customer experiences, employees can thrive in a dynamic, fast-paced setting while representing two of the world's most prestigious automotive brands. The company also provides generous benefits, including a company pension scheme and staff discounts, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Executive TLNT1_NI in Craigavon
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Enquiry Executive TLNT1_NI at Prentice Portadown, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Prentice Portadown. Tailor your message to explain why you’re drawn to them and how you can contribute as a Enquiry Executive TLNT1_NI. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Enquiry Executive TLNT1_NI in Craigavon
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Prentice Portadown:When writing your cover letter, make sure to tailor your message specifically for Prentice Portadown. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Prentice Portadown
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Prentice Portadown that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Prentice Portadown that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Prentice Portadown’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
