At a Glance
- Tasks: Lead a vibrant pub team, ensuring exceptional service and community engagement.
- Company: Join Upham Inns, a growing collection of charming pubs in Southern England.
- Benefits: Earn up to £48,000 plus bonuses, flexible shifts, and discounts for you and friends.
- Other info: Exciting growth opportunities and a supportive team culture await you.
- Why this job: Be part of a welcoming community and create memorable experiences for guests.
- Qualifications: Proven experience as a General Manager in a gastro pub or similar environment.
The predicted salary is between 26100 - 31900 £ per year.
Good food. Great drinks. Brilliant people. That’s what life at The Thomas Lord is all about. Nestled in the heart of West Meon, we’re a pub that’s as much about community as it is hospitality. Whether it’s pizzas fresh from the outdoor oven, a drink in the garden with friends, or welcoming familiar faces through the door, we create the kind of place people love to come back to. We’re looking for people who want to be part of that story and help make every visit feel special.
What’s in it for you?
- Up to £48,000 per annum plus Bonus and also a share of Tronc this can be up to £8000 per year
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle.
- Service Awards
- Refer a friend and chef recruitment incentives of up to £1000
General Manager requirements:
- Previous experience as a General Manager of Gastro style pub min 1 year at least, or proven track record of different styles of pub/restaurants
- Consistent approach to driving the team to achieve the highest levels of guest service at all times
- A strong leader and motivator to foster effective team working in line with the company vision and direction
- Passionate about hospitality and delivering exceptionally high-standard of service
- Highly motivated, proactive and reliable
- Available to work up to 48 hours per week including evenings, weekends and bank holidays.
- Financial understanding, experience working with P&L's, sales and labour budgeting
- The Right to Work in the UK
General Manager Responsibilities:
- Overall management of the pub in line with company procedures and adhering to brand standards
- Lead by example with a hands on approach to training, coaching and development of the team
- Engagement with the local community to develop and improve repeat business, improve the reputation and ensuring the pub is an essential pillar within the community
- Inspire a passion for delivering great food and service culture throughout the team
- Overall responsibility for the Health and safety of guests, team, and visitors through constant administration of fire procedures, kitchen and Health & safety assessments.
- Ensure as the DPS, that standards comply with the license
- Overseeing all ordering to ensure is in line with requirements whilst controlling stock and wastage levels
- Preparing team rosters at least 2 weeks in advance and inline with the companies labour budgets
Being a General Manager at Upham Inns is about the ability to make everyone feel welcome, guests and team alike. You take ownership of the guest journey every step of the way, from the booking experience, through a great quality pub meal to the moment you say goodbye.
Our beautiful, cosy country style pubs should be where everyone feels instantly at home. Seriously good pub food and expertly created drinks served by a friendly, knowledgeable team. For a quick drink after work, a catch up with friends or special family meal we are always a very welcoming escape.
Our general managers have the ultimate opportunity to use their drive and passion to create a business of which they can be truly proud of. Making us one of Britain's most welcoming escapes.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.
It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team. We are looking for great people to join us.
Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
General Manager employer: Premium Village Inns
At Upham Inns, we pride ourselves on being a family-oriented employer that values each team member as an individual. With flexible hours, a fun and friendly work environment, and immediate perks from day one, we offer excellent training and development opportunities to help you grow in your career. Join us for a rewarding experience where your opinions matter, and you can enjoy a job that balances high energy with meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Premium Village Inns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Premium Village Inns
Don't be shy about reaching out to Premium Village Inns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Premium Village Inns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Premium Village Inns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
