At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant pub environment.
- Company: Join Upham Inns, a growing collection of premium pubs across Southern England.
- Benefits: Earn up to £13.20 per hour plus tips, with flexible hours and great perks.
- Other info: Enjoy high street discounts, cash incentives, and a birthday box to celebrate your special day.
- Why this job: Be part of a fun team, develop your skills, and enjoy career progression opportunities.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
If you are looking for a new challenge in a growing business where you can develop and grow, then read on! We have full & part-time hours available that can work around you. Hourly rate will be up to £13.20 plus a share of the tips, an average of £5000 per year.
A job you can enjoy. As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
Main responsibilities include:
- Take responsibility for teamwork, leading and motivating team members.
- Hold pre-session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity.
- Assist in implementing and driving promotional activities.
- Support and coach team members to upsell.
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary.
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times.
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service.
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently.
We also offer:
- Flexible hours to work around your life.
- A fun working environment in a friendly team.
- Good training/work experience.
- Development opportunities if you want them.
Day 1 perks of working for Upham! (We don’t make you wait 3 months):
- High St discounts.
- Friends and family discount.
- Cash incentives.
- Birthday box to help you celebrate.
It’s a place you can develop:
- Opportunity to progress.
- Gain nationally recognised qualifications.
- Working with a premium offer/group.
- Small company where you are treated as an individual.
- Your opinion counts.
What do we do? We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high-quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Front of House Team Leader — Trainee Manager, Flexible Hours in Warminster employer: Premium Suburban Inns
Upham Inn by Premium Suburban Inns offers a vibrant work culture that prioritises employee growth and development, making it an excellent employer for those aspiring to advance in the hospitality industry. With a focus on delivering exceptional guest experiences, employees benefit from hands-on training, mentorship opportunities, and a supportive team environment. Located in the picturesque United Kingdom, this role not only provides a chance to lead operations but also to be part of a dynamic team dedicated to excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader — Trainee Manager, Flexible Hours in Warminster
✨Get Hands-On Experience
Since you’re going for a trainee role in the hospitality-food-service sector, look for ways to gain practical experience. Volunteer at local events or pop-up restaurants. Not only does this give you a taste of the industry, but it’s a great way to meet people and show you’re passionate about getting your foot in the door.
✨Visit Local Dining Hotspots
Don’t be shy – visit local restaurants, cafes, and bars! Drop in, chat with staff, and express your interest in trainee positions. Many places look for motivated trainees who are eager to learn and might even hire from walk-ins. Plus, you'll get a feel for the atmosphere and see where you might fit best.
✨Connect with Hospitality Colleges
Reach out to hospitality schools or colleges in your area. They often have partnerships with local businesses and can help connect you with trainee opportunities. They might also host job fairs or industry events that can be great for networking and meeting potential employers.
✨Apply Directly Through Our Website
When you're ready to apply, make sure you do it through our website at Premium Suburban Inns. We often list trainee opportunities exclusively there, and it's a great way to stand out. Plus, our team values direct applications, so you don’t want to miss out on a chance to impress us!
We think you need these skills to ace Front of House Team Leader — Trainee Manager, Flexible Hours in Warminster
Some tips for your application 🫡
Highlight Your Customer Service Skills:In the hospitality-food-service industry, your ability to connect with customers is key. Make sure to showcase any previous service experience in your CV or cover letter, whether it's from part-time jobs, volunteering, or even school projects. Let your enthusiasm for making a positive dining experience really shine through!
Mention Relevant Certifications:If you have any certifications related to food safety, hygiene, or customer service training, make sure to include these in your application. Many employers in hospitality value this kind of training, so it gives you a leg up over others who might not have them. Even if you're just starting out, mentioning your commitment to learning about these areas can impress hiring managers.
Express Your Willingness to Learn:As a trainee, it's crucial to convey your eagerness to learn on the job. Use your cover letter to share why you're excited about starting a career in hospitality and how you look forward to gaining hands-on experience. Employers want to see that you're motivated and ready to dive into the fast-paced environment of food service!
Tailor Your Application to Premium Suburban Inns:When you're preparing your application for Premium Suburban Inns, make sure to mention why you're specifically interested in working there. Do some research about their values, unique offerings, or reputation. Personalising your application not only shows that you're genuinely interested but also helps you stand out in a pool of candidates.
How to prepare for a job interview at Premium Suburban Inns
✨Show Off Your People Skills
In hospitality, customer service is king! During the interview for a Front of House Team Leader — Trainee Manager, Flexible Hours at Premium Suburban Inns, be ready to demonstrate your people skills. Think of examples where you've handled difficult customers or worked as part of a team to create a great dining experience.
✨Get Familiar with Food Safety Standards
Expect some technical questions around food safety or health regulations relevant to the hospitality food service industry. Brush up on basic food hygiene rules and be prepared to discuss how you'd handle a situation related to food safety at Premium Suburban Inns.
✨Show Your Enthusiasm for Learning
As a trainee, your willingness to learn is crucial! Make sure to communicate your passion for the hospitality industry and your eagerness to dive into every aspect of your role. Talk about your motivations and any relevant experiences that sparked your interest in food service.
✨Bring Your Best Ideas for Customer Engagement
Think about ways you could enhance the dining experience at Premium Suburban Inns. Whether it’s a fun theme night or a creative cocktail suggestion, having fresh ideas ready can show that you're enthusiastic and ready to contribute to the team's success, even as a trainee!
