At a Glance
- Tasks: Deliver exceptional customer service to anglers via phone, email, and live chat.
- Company: Join Angling Direct, Europe's leading fishing tackle retailer with a passion for the outdoors.
- Benefits: Enjoy a competitive salary, hybrid working, wellbeing days, and ongoing training opportunities.
- Other info: Supportive environment with career growth in a passionate angling community.
- Why this job: Be part of a dynamic team that inspires people to enjoy fishing adventures.
- Qualifications: Fluent in English and German or Dutch, with excellent communication skills.
The predicted salary is between 25000 - 28000 £ per year.
About Us
At Angling Direct, we're passionate about helping people enjoy the great outdoors and experience the excitement of fishing. As one of Europe's leading fishing tackle retailers, we serve anglers of all abilities, from complete beginners to seasoned enthusiasts. Customers are at the heart of everything we do. Their feedback, experiences and passion for angling drive us to continually improve and innovate. Our ambition is to become Europe's first-choice omni-channel fishing tackle destination, providing exceptional products, expertise and customer service across the UK and Europe. If you're looking to join a growing, dynamic business where customer experience is a top priority, we'd love to hear from you.
The Role
As a Customer Service Advisor, you will play a key role in delivering an outstanding customer experience to anglers across the UK and Europe. Working in a multilingual environment, you'll support customers in their native language, helping to resolve enquiries and ensuring every interaction reflects our commitment to exceptional service. This is a varied role that combines customer communication with administrative and operational support. You'll work closely with colleagues across the business to solve problems, improve processes and ensure our customers receive the best possible service. Whether you're helping a customer track an order, arranging a refund, or providing advice on fishing products, you'll be an important part of helping anglers enjoy their next fishing adventure.
Key Responsibilities
- Deliver exceptional customer service via telephone, email and live chat
- Respond to customer enquiries professionally and efficiently
- Provide advice and guidance to customers where appropriate
- Process refunds, exchanges and returns
- Investigate and identify potentially fraudulent activity
- Resolve customer complaints and disputes in a positive and professional manner
- Manage and fulfil back orders
- Work collaboratively with other departments to resolve customer queries and improve outcomes
- Process customer orders and provide tracking and delivery updates
- Support customers with product information, with full training provided
- Contribute to continuous improvement initiatives within the department
About You
We're looking for a customer-focused individual who enjoys helping people and thrives in a fast-paced environment.
Essential Skills & Experience
- You must possess excellent communication skills for effective interaction with diverse groups of people.
- Previous customer service experience would be an advantage.
- Ability to maintain positive disposition and be effective at work even when under pressure.
- Ability to be patient with customers no matter how difficult they might be.
- Ability to work effectively as part of a team.
- Fluent in English as well as German or Dutch language – verbal and written.
- Must be knowledgeable in relevant computer applications.
Desirable Skills & Experience
- Angling experience/knowledge desirable but not essential
- Previous customer service experience
- Additional language skills, particularly French
- Experience working in an e-commerce or retail environment
Benefits
In addition to a competitive salary of £29,194.10 per annum, we offer a range of benefits designed to support your wellbeing, work-life balance and future career development:
- Hybrid working pattern - 3 days in the office and 2 days working from home
- Dedicated wellbeing days
- Company pension scheme
- Death in Service benefit
- Ongoing training and development opportunities
- The opportunity to work within a growing international business and a passionate angling community.
Why Join Us?
At Angling Direct, you'll be joining a company that combines innovation, ambition and a genuine passion for fishing. We pride ourselves on creating a supportive working environment where employees are encouraged to develop their skills, share ideas and reach their full potential. If you're passionate about delivering excellent customer service and would like to be part of Europe's leading fishing tackle retailer, we'd love to hear from you. Apply today and help us inspire more people to get outdoors and enjoy exceptional fishing experiences.
Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours employer: Premium site
At Angling Direct, we are dedicated to fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As a Customer Service Advisor in Rackheath, you will benefit from a hybrid working model, ongoing training opportunities, and the chance to be part of a passionate community that shares your love for fishing. Join us in our mission to enhance customer experiences while enjoying a fulfilling career in a dynamic and expanding international business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premium site. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premium site before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premium site:Your cover letter is your chance to shine! Tell us why you want to work at Premium site specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premium site!
How to prepare for a job interview at Premium site
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
