At a Glance
- Tasks: Assist customers via phone, email, and live chat while providing excellent service.
- Company: Join Angling Direct, the UK's top fishing tackle retailer with a friendly team.
- Benefits: Enjoy hybrid working, staff discounts, free parking, and a supportive environment.
- Other info: Be part of a growing international business with great career opportunities.
- Why this job: Make a real impact by helping customers and developing valuable skills.
- Qualifications: Fluency in German and/or Dutch, strong communication, and customer service skills.
The predicted salary is between 13.21 - 13.21 £ per hour.
Are you a confident communicator who thrives in a fast-paced environment?
Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team!
We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week with a starting rate of £13.21 per hour.
To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.
If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!
As a
Customer Service Advisor , you'll be the first point of contact for our customers – whether they’re seeking help, making a complaint, or just looking for information.
Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You’ll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do
- Handling enquiries and call-backs via phone, email, and live chat
- Providing accurate information on products, services, and current promotions
- Processing refunds, exchanges, and web-based returns
- Monitoring and flagging potential fraudulent activity
- Resolving disputes efficiently and professionally
Supporting the processing of customer returns and warranty items, including occasional handling of returned stock.
- Liaising with internal departments to ensure smooth communication
- Supporting admin and order fulfilment processes
- Contributing to a positive, friendly, and proactive team culture
What We Are Looking For
- Strong interpersonal and customer service skills
- Positive, can-do attitude with a friendly tone
- Ability to work under pressure with high attention to detail
- Comfortable using computers and digital platforms
- Proven problem-solving skills and adaptability
- Previous experience in customer service or call centre is desirable
- Team player who can also work independently when needed
Why Join Us?
- Hybrid working (4 days in the office, 1 day from home)
- Staff discount on fishing tackle and equipment
- Free on-site parking
- Company pension scheme
- Supportive and friendly team environment
- Opportunity to work for the UK's leading specialist fishing tackle retailer
- Develop valuable customer service, communication and problem-solving skills
- Be part of a growing international business serving customers across Europe
Customer Service Advisor (German and/or Dutch Speaking) in Rackheath employer: Premium site
Angling Direct is an exceptional employer for those passionate about fishing, offering a collaborative and supportive work environment in the heart of Bristol. As a Store Manager, you will lead a dedicated team while enjoying generous employee benefits, including significant staff discounts and opportunities for career development. Join us to inspire fellow anglers and contribute to our mission of delivering outstanding service and expert advice in the angling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (German and/or Dutch Speaking) in Rackheath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Premium site. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Premium site before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (German and/or Dutch Speaking) in Rackheath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Premium site:Your cover letter is your chance to shine! Tell us why you want to work at Premium site specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Premium site!
How to prepare for a job interview at Premium site
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
