At a Glance
- Tasks: Manage warranty claims and support the team in delivering excellent service.
- Company: Join the UK's leading fishing tackle retailer with a passion for customer service.
- Benefits: Full training, employee discounts, and access to wellbeing initiatives.
- Other info: Perfect for students or recent graduates seeking short-term roles with growth potential.
- Why this job: Gain valuable experience in a fast-paced retail environment while making an impact.
- Qualifications: Attention to detail, good communication skills, and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
About Angling Direct
Angling Direct is the UK's leading specialist fishing tackle and equipment retailer, serving anglers through an extensive store network and a growing online presence. With a passion for fishing and a commitment to excellent customer service, we pride ourselves on providing expert advice, quality products, and a great experience for customers across the UK and Europe. As our business continues to grow, we're looking for a proactive Warranty Claims Assistant to join our Warranty & Returns team on a 3-month fixed-term contract. This is an excellent opportunity to gain valuable experience within a fast-paced retail and operations environment. Whether you're a university student looking for summer work, a recent graduate seeking practical office experience, or someone looking for a short-term role with a supportive team, we'd love to hear from you.
What you'll be doing
- Managing and progressing warranty claims through our internal systems
- Liaising with stores, suppliers, and internal departments to resolve claims efficiently
- Monitoring open cases and ensuring timely follow-up actions
- Maintaining accurate records and documentation
- Assisting with reporting and general administrative tasks
- Supporting the wider Warranty & Returns team to deliver excellent service
What we're looking for
- Strong attention to detail and organisational skills
- Good written and verbal communication skills
- Confidence working with different teams and stakeholders
- Comfortable using Microsoft Excel, Outlook, and computer systems
- Ability to prioritise tasks and manage workload effectively
- Positive attitude and willingness to learn
Previous administration or customer service experience would be beneficial, but it's not essential. Full training will be provided.
What you'll get
- Full training and ongoing support
- Valuable experience within a national retail business
- Friendly and supportive team environment
- Employee staff discount
- Access to company benefits and wellbeing initiative
If you're looking for a role where you can build experience, develop new skills, and make an impact from day one, we'd love to hear from you. Apply now to join the Angling Direct team.
Temporary Warranty Claims Assistant (3 Month FTC) - Full time 42.5 hours a week in Norwich employer: Premium site
Angling Direct is an exceptional employer that offers a vibrant and supportive work culture, perfect for those looking to gain valuable experience in the retail sector. With comprehensive training, employee discounts, and a focus on personal development, our team members thrive in a collaborative environment where their contributions are valued. Join us in a role that not only enhances your skills but also allows you to be part of a passionate community dedicated to providing excellent service to anglers across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Warranty Claims Assistant (3 Month FTC) - Full time 42.5 hours a week in Norwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Premium site.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Premium site. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Warranty Claims Assistant (3 Month FTC) - Full time 42.5 hours a week in Norwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Premium site.
How to prepare for a job interview at Premium site
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Premium site's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Premium site offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
