Hotel Housekeeping Supervisor: Lead & Inspire Teams

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place. We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People. With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details:

• You get to work primarily in 1 of our 25 hotels in Singapore
• 6 days' work week (8 hours per day)
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday Leave

Responsibilities:

• Ensure highest standard of cleanliness, order and appearance of the hotel.
• Plan monthly roster for Housekeeping team.
• Assign housekeeping employee their roles and duties; inspect work, etiquette and grooming for conformance and ensure compliant.
• Ensure employee attendances/allowances/incentives are updated for payroll.
• Maintain accurate attendance and leave record of housekeeping employee in HRMS system.
• Assist in the area of employee retention via mentoring, counselling and creating conducive working environment for all employee.
• Supervise, train, and retrain employee, including interns, to prescribed hotel standard.
• Identify high potential employee for career progression.
• Ensure the cleanliness and appropriate supply of rooms or its equivalent according to the standards and procedures set and approved by the hotel management.
• Maintain monthly Thorough Cleaning schedule to ensure extra attention-to-detail cleaning is done for all rooms on rotation basis.
• Ensure that the condition of fixtures, fittings and building components are well-maintained.
• Report and follow up with Maintenance team to correct room and public area defects.
• Maintain proper record of activities/events such as Inventory, Rooming Lists, housekeeping/maintenance records.
• Usage of cleaning materials must be monitored and ensure all inventories are adequately stored, recorded and properly maintained.
• Observe, monitor and gather feedbacks from parties concerned to review work processes and propose innovative ideas to improve work efficiency.
• Propose processes on cost saving measures without compromising hotel service standards and ensure successful implementation.
• Attend to guest request and complaints related to housekeeping issues and provide guest with feedback, when necessary.
• Assist the Duty Manager/Front Office Manager/Hotel Manager to disseminate and implement work policies.
• Undertake any reasonable tasks as and when assigned by the management.

Requirements:

• Minimum 3 years’ of relevant experience in the hospitality industry.
• Resourceful, self-motivated, possess a spirit of excellence as well as team player.
• Decision maker and confident.
• Able to motivate employee and lead and guide a team.
• Good interpersonal and communication skills.
• Accountability and dependability.
• Vigilant, quality focus and alert with keen eye for details.
• Service oriented with good personality.
• Able to work shift, weekends and public holidays.
• Able to work independently.