At a Glance
- Tasks: Lead and support a team of Customer Service Advisors, focusing on vulnerable customers.
- Company: Premium Credit, a leader in financial services with a commitment to customer care.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and high-quality service.
- Why this job: Make a difference by supporting vulnerable customers while developing your leadership skills.
- Qualifications: Experience in financial services and strong leadership abilities required.
The predicted salary is between 30000 - 30000 £ per year.
Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12–15 Customer Service Advisors.
The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework.
This is a hybrid position with remote work and occasional travel to Leatherhead or London offices.
You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality
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Remote Contact Centre Team Leader (Vulnerable Customers) employer: Premium Credit
At Premium Credit, we pride ourselves on being a leading employer in the financial services sector, offering a vibrant work culture that prioritises employee development and wellbeing. With a strong commitment to diversity and inclusion, our hybrid working model allows for flexibility while fostering collaboration among teams. Join us to be part of an award-winning company where your contributions are valued, and you can thrive in a supportive environment that encourages growth and innovation.
