Partner Tax Support Coordinator

Hybrid, London location

Overview

Why work for us? Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

Recently certified as a Great Place to Work in the UK and Ireland, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal.

You’ll be joining our Operations team, a central function at the heart of our business. The Operations department plays a critical role in ensuring everything runs smoothly day‑to‑day, supporting our people, processes and customers to deliver a high‑quality, efficient service.

The Role

Acting as the trusted operational link between the business and its tax credit brokers and direct tax customers (tax partners), this role focuses on building strong, collaborative relationships with our tax partners. You’ll ensure a seamless, high‑quality support experience while overseeing the accurate and timely delivery of all tax‑related transactions.

You will also:

• Act as the dedicated operational contact for assigned partners; levels are consistently met.
• Own and oversee day‑to‑day task management for agreements/applications, triaging and prioritising work to meet agreed timelines, handling non‑standard requests, and ensuring smooth operational delivery.
• Work closely with internal teams including back of house processing teams, Credit & Risk, Finance, Sales, BI, Learning & Development, and wider operational teams to support needs, manage demand, and deliver reporting, and service improvements.
• Maintain strong knowledge of tax products, company priorities, and regulatory or market changes, confidently representing the business and brand to customers while identifying risks and opportunities.
• Contribute to meetings, share insights to improve processes and performance, support partner & customer capability through partner and customer feedback, issues and action management and error analysis, and adapt positively to changing workloads and business needs.

About You

To be successful in this role, you will be proactive, resilient, and relationship‑driven, taking ownership, adapting quickly, and consistently delivering high‑quality outcomes. You will be:

• Customer‑focused with a strong commercial mindset and a track record of building lasting relationships.
• Comfortable working in a fast‑paced, high‑volume environment, including managing challenging customers.
• Highly organised, able to juggle multiple priorities while maintaining attention to detail and quality.
• Proactive and resilient, with strong problem‑solving skills and a clear sense of ownership.
• Confident communicator with strong written and verbal skills, able to work independently or as part of a team.
• Professional, reliable, and driven, with high integrity and a desire to develop your career.
• Operationally minded, numerate, and keen to build strong knowledge of products, processes, and business strategy.

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: recruitment@pcl.co.uk.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.