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For Companies At a Glance
- Tasks: Provide admin support and exceptional customer service in a fast-paced environment.
- Company: Join Premium Credit, a leading provider in insurance premium finance with a great workplace culture.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days leave, and personal development support.
- Why this job: Make a real impact while advancing your career in a supportive and dynamic team.
- Qualifications: Strong numeric skills, attention to detail, and excellent communication abilities required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 25420 - 25420 £ per year.
Overview
Operations Support Specialist — Hybrid, London location
Why work for us?
- Salary of £25,420 per annum
- A workplace pension scheme
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £5.5bn to over 2.9m customers through a network of almost three thousand partners - and growing. Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.1 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we’re hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers. Reporting to the team manager, you’ll work towards team and personal targets. You’ll follow processes and guidelines, ensuring your work is accurate and compliant and identifying opportunities for service and operational improvement.
You will:
- Respond to telephone, email and online enquiries, resolving within SLA deadlines, focussing on high standards of customer service
- Update customer information, including (but not limited to) bank details, payment dates
- Accurately key data to master systems from multiple sources
- Process charges, refunds and manual payments
- Maintain and action daily reports
- Liaise with other departments to ensure queries are resolved on first contact
You’ll be responsible for managing your workload ensuring that tasks are completed to a high standard.
Who we’re looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you’ll be supported to develop and expand your skills, knowledge and experience.
To be successful as our Operational Support Specialist, you’ll have the ability to focus on details and ensure a high standard of accuracy within your work.
You will also:
- Demonstrate numeric and analytical skills
- Have excellent written and verbal communication
- Show a focus on providing exceptional customer service
- Be able to work to deadlines and remain focussed under pressure
- Have the ability to perform to individual targets whilst being a team player
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: premiumcredit.com/Recruitment-privacy-notice.
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Operations Support Specialist - School Fees Plan employer: Premium Credit
Contact Detail:
Premium Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist - School Fees Plan
✨Tip Number 1
Get to know the company inside out! Research Premium Credit's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our awesome team.
We think you need these skills to ace Operations Support Specialist - School Fees Plan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Specialist role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and customer service excellence.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you collaborated with others to achieve a goal. This will show us that you can thrive in our fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the recruitment process.
How to prepare for a job interview at Premium Credit
✨Know the Company Inside Out
Before your interview, take some time to research Premium Credit. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Operations Support Specialist, you'll be dealing with customer queries regularly. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to manage multiple tasks or meet tight deadlines, and be ready to discuss how you handled them.
✨Highlight Your Attention to Detail
Accuracy is key in this role. Be prepared to discuss how you ensure precision in your work, whether it's through double-checking data or following processes meticulously. This will reassure the interviewers that you can maintain high standards in your tasks.
