Operational Support Specialist - 4 month FTC

We are recruiting for an Operational Support Specialist on a fixed‐term contract for 4 months.

This role will provide operational support across key business processes, ensuring timely and accurate delivery of customer transactions and effective resolution of day‐to‐day operational issues. You will work within a collaborative team to help maintain high standards of service, contribute to improvements in efficiency and control, and support business continuity during a period of change.

We offer:

• Competitive salary
• A workplace pension scheme
• Hybrid working, with some office attendance in our Leatherhead/London hub
• Pro rata annual leave entitlement
• Access to employee support services, including mental health resources
• Support and investment in learning and development during the contract

What we do:

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services across the UK and Ireland. We lend more than £5 billion to over 2.9 million customers through a network of almost three thousand partners. We are a multi award‐winning business focused on sustainable, responsible growth.

Recently certified as a Great Place to Work, we have a strong reputation for service and culture, reflected in our Trustpilot, Glassdoor 4.4 rating and sustainability credentials.

About the role:

Reporting to the Operations Team Lead, you will be responsible for supporting daily operational activities. Key duties include processing customer transactions, investigating and resolving operational exceptions, maintaining accurate records, and supporting project and continuous improvement initiatives. The role requires close working with colleagues across the business to deliver consistent, high‐quality outcomes.

Key responsibilities:

• Perform accurate and timely processing of customer requests in line with standard operating procedures.
• Highlight and elevate issues where appropriate.
• Communicate with customers and partners via telephone and email.
• Contribute to process documentation, standard operating procedures and knowledge articles to promote consistency and reduce operational risk.
• Ensure accurate keying of data.
• Work collaboratively with internal stakeholders to resolve issues and ensure timely customer outcomes.
• Adhere to regulatory and company policies, escalating any compliance or risk concerns promptly.

Person specification:

We are looking for a reliable, organised and customer‐focused professional who can work effectively under pressure, apply attention to detail and communicate clearly with colleagues and customers.

Essential:

• Ability to work effectively within a high volume processing environment.
• Strong attention to detail and accuracy when processing transactions and maintaining records.
• Good organisational skills with the ability to prioritise workload and meet deadlines.
• Clear written and verbal communication skills and a collaborative approach to working with others.
• Comfortable using MS Office and experience with transactional systems or CRM platforms.
• High levels of integrity, resilience and a commitment to delivering excellent customer outcomes.

Desirable:

• Previous experience in bookkeeping.

This is a fixed‐term contract for 4 months. You must be eligible to work in the UK; we are unable to provide visa sponsorship for this role. The successful candidate will be required to complete pre‐employment checks which may include referencing and identity verification.

We are committed to providing reasonable adjustments or accommodations for applicants. If you need assistance during the recruitment process, please let us know on the application form or by emailing recruitment@pcl.co.uk.

To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.

Premium Credit is an equal opportunities employer committed to Diversity, Equality and Inclusion. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to flexible working patterns where operationally feasible.

By submitting your application you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice.

We reserve the right to close this vacancy early if we identify a number of suitable candidates; all applicants will be advised if the vacancy closes early.

We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this vacancy.