At a Glance
- Tasks: Lead and support a team of Customer Service Advisors in a dynamic contact centre.
- Company: Join Premium Credit, a leader in financial services with a focus on customer care.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Flexible working environment with occasional travel to London or Leatherhead.
- Why this job: Make a difference by supporting vulnerable customers and driving team success.
- Qualifications: Experience in financial services and strong leadership skills required.
The predicted salary is between 27000 - 33000 £ per year.
Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12–15 Customer Service Advisors. The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework. This is a hybrid position with remote work and occasional travel to Leatherhead or London offices. You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality service.
Remote Contact Centre Team Leader (Vulnerable Customers) in London employer: Premium Credit
At Premium Credit, we pride ourselves on being a leading employer in the financial services sector, offering a vibrant work culture that prioritises employee development and wellbeing. With a strong commitment to diversity and inclusion, our hybrid working model allows for flexibility while fostering collaboration among teams. Join us to be part of an award-winning company where your contributions are valued, and you can thrive in a supportive environment that encourages growth and innovation.
