At a Glance
- Tasks: Make high-volume outbound calls and provide excellent customer service.
- Company: Join a dynamic team at Premium Credit, committed to diversity and inclusion.
- Benefits: Gain valuable experience in a fast-paced environment with potential for part-time work.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Perfect for those who thrive on targets and enjoy engaging with customers.
- Qualifications: Strong communication skills and ability to multitask under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Fixed Term Contract: End of June – Mid September
Location: Leatherhead
Hours: 8.30 – 5.00, Monday–Friday
About the role
We’re looking for a temporary FCA Telesales Executive to join our Specialist Lending team over the busy summer period. This is a hands‑on, high‑volume telesales role where you’ll be speaking to both new and existing customers, helping them access our FCA facility while delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys working to targets, thrives in a fast‑paced environment, and has a confident telephone manner.
What you’ll be doing
- Making high‑volume outbound sales calls to prospective and returning customers
- Handling inbound telephone and email enquiries from FCA customers
- Providing customers with clear, accurate and appropriate information
- Resolving rejected or problematic agreements to support successful processing
- Following up on FCA renewals to help achieve sales targets
- Maintaining accurate customer records
- Supporting the wider team with inbound calls and shared mailbox management
- Producing basic reporting information where required
- Always working in line with Premium Credit’s values, Code of Conduct and FCA regulations
What we’re looking for
Essential- Strong telephone communication skills with a positive, customer‑focused approach
- Ability to work to targets and manage a busy workload
- Excellent organisation, time management and attention to detail
- Ability to multitask, prioritise and work well under pressure
- Confident written communication skills
- IT literate, with experience using Microsoft Word and Excel
- Self‑motivated with a proactive attitude
- Previous experience in telesales, contact centre or customer service environments
- Experience working in a regulated or financial services setting
Equal Opportunities
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part‑time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to https://www.premiumcredit.com/Recruitment-privacy-notice.
All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Telesales Executive in Leatherhead employer: Premium Credit
At Premium Credit, we pride ourselves on being an excellent employer, offering a dynamic work environment in Leatherhead where our Telesales Executives can thrive. With a strong commitment to employee growth and a culture that values diversity and inclusion, we provide our team with the tools and support needed to excel in their roles while enjoying a collaborative atmosphere. Join us for a rewarding experience where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive in Leatherhead
✨Tip Number 1
Get to know the company inside out! Research Premium Credit and their values, especially around customer service and FCA regulations. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this is a telesales role, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to get used to handling objections and delivering information clearly.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've managed busy workloads or worked under pressure. This will demonstrate that you can thrive in a fast-paced environment like the one at Premium Credit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with us.
We think you need these skills to ace Telesales Executive in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about speaking to customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your positive, customer-focused approach.
Highlight Relevant Experience:If you've got previous experience in telesales or customer service, let us know! Mention specific examples where you’ve worked to targets or handled high volumes of calls, as this will show us you’re ready for the fast-paced environment we thrive in.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free of errors. This not only shows your organisational skills but also your ability to manage a busy workload effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Premium Credit
✨Know Your Product Inside Out
Before the interview, make sure you understand the FCA facility and how it works. Familiarise yourself with the key features and benefits so you can confidently discuss them during your interview. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Telephone Skills
Since this role is all about communication, practice your telephone manner. You could do mock calls with a friend or family member to get comfortable speaking clearly and confidently. Remember, a positive tone can make a huge difference in customer interactions!
✨Demonstrate Your Target-Driven Mindset
Be ready to share examples of how you've met or exceeded targets in previous roles. Think of specific situations where you thrived under pressure and achieved results. This will help the interviewer see that you can handle the high-volume nature of the job.
✨Show Your Team Spirit
This role involves supporting the wider team, so be prepared to discuss how you work well with others. Share experiences where you've collaborated effectively or helped colleagues out. It’s all about showing that you’re not just a lone wolf but a team player too!
