At a Glance
- Tasks: Make high-volume outbound calls and provide excellent customer service.
- Company: Join a dynamic team at Premium Credit this summer.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Open to diverse applicants and offers flexible working options.
- Why this job: Perfect for those who thrive on targets and enjoy engaging with customers.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Contract: End of June – Mid September
Location: Leatherhead
Hours: 8.30 – 5.00, Monday–Friday
About the role
We’re looking for a temporary FCA Telesales Executive to join our Specialist Lending team over the busy summer period. This is a hands‑on, high‑volume telesales role where you’ll be speaking to both new and existing customers, helping them access our FCA facility while delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys working to targets, thrives in a fast‑paced environment, and has a confident telephone manner.
What you’ll be doing
- Making high‑volume outbound sales calls to prospective and returning customers
- Handling inbound telephone and email enquiries from FCA customers
- Providing customers with clear, accurate and appropriate information
- Resolving rejected or problematic agreements to support successful processing
- Following up on FCA renewals to help achieve sales targets
- Maintaining accurate customer records
- Supporting the wider team with inbound calls and shared mailbox management
- Producing basic reporting information where required
- Always working in line with Premium Credit’s values, Code of Conduct and FCA regulations
What we’re looking for
Essential- Strong telephone communication skills with a positive, customer‑focused approach
- Ability to work to targets and manage a busy workload
- Excellent organisation, time management and attention to detail
- Ability to multitask, prioritise and work well under pressure
- Confident written communication skills
- IT literate, with experience using Microsoft Word and Excel
- Self‑motivated with a proactive attitude
- Previous experience in telesales, contact centre or customer service environments
- Experience working in a regulated or financial services setting
Equal Opportunities
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part‑time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to https://www.premiumcredit.com/Recruitment-privacy-notice. All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
FCA Telesales Executive – Summer Contract in Leatherhead employer: Premium Credit
At Premium Credit, we pride ourselves on being an excellent employer, offering a dynamic work environment in Leatherhead where our FCA Telesales Executives can thrive. With a strong commitment to employee growth and a culture that values diversity and inclusion, we provide our team with the tools and support needed to excel in their roles while enjoying a collaborative atmosphere. Join us for a rewarding summer contract where you can make a real impact and develop your skills in a fast-paced, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land FCA Telesales Executive – Summer Contract in Leatherhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premium Credit and their values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this is a telesales role, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to get used to handling different types of customer interactions.
✨Tip Number 3
Be ready to talk targets! Brush up on your experience with sales targets and how you've met them in the past. Be prepared to share specific examples during your interview to demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Premium Credit site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the position.
We think you need these skills to ace FCA Telesales Executive – Summer Contract in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about talking to customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your positive, customer-focused attitude!
Tailor Your Application:Take a moment to read through the job description and highlight how your experience aligns with what we’re looking for. Mention any previous telesales or customer service roles you've had, and how they’ve prepared you for this position.
Be Organised and Detail-Oriented:We love candidates who can manage their time well and pay attention to detail. Make sure your application is neat, free of typos, and follows any specific instructions in the job posting. It shows us you can handle the busy workload!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at Premium Credit
✨Know Your Product Inside Out
Before the interview, make sure you understand the FCA facility and how it works. Familiarise yourself with the key features and benefits so you can confidently discuss them during your interview. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Telephone Skills
Since this role heavily relies on telephone communication, practice your phone manner. You could do mock calls with a friend or family member to get comfortable speaking clearly and confidently. Remember, a positive tone can make all the difference!
✨Demonstrate Your Target-Driven Mindset
Be prepared to share examples of how you've met or exceeded targets in previous roles. Think of specific situations where you thrived under pressure and achieved results. This will help the interviewer see that you can handle the high-volume nature of the job.
✨Show Off Your Organisation Skills
In a fast-paced environment, organisation is key. Be ready to discuss how you manage your time and prioritise tasks. You might even want to mention any tools or methods you use to stay organised, as this will highlight your ability to juggle multiple responsibilities effectively.
