Workforce Planning Manager

This is an exciting time of growth for us, and we are hiring a Workforce Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

• Competitive salary (dependent on experience)
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year
• Private health and dental
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

About the Company: Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi‑award winning business lending more than £5.5 billion to over 2.9 million customers through a network of over three thousand partners—and growing. Recently certified as a Great Place to Work in the UK and Ireland, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal.

Role Overview: Reporting to the Head of Operational Excellence, you’ll have a strategic overview of workforce planning, capacity planning and resource budgeting. You’ll carry out activities that include resource allocation and headcount modelling using data‑driven decision making and taking into account continuous improvement initiatives.

Responsibilities:

• Take responsibility for Strategic Workforce Planning, collaborating with business leaders and aligning workforce planning to long‑term goals.
• Analyse workforce trends, including attrition rates, skills gaps and growth projections, developing plans that address business needs.
• Assess current and future resource requirements, optimising resource allocation to meet service levels.
• Collaborate with finance and HR teams to create resource budgets, tracking annual spend against budget.
• Develop headcount modelling to forecast staffing needs, with consideration to seasonality, project lifecycles and business growth.
• Develop analysis of current provision and performance, preparing reports and recommendations for stakeholders.

Qualifications & Experience: To be successful as our Workforce Planner you’ll have proven experience in a similar role, leading on workforce planning, capacity management or resource allocation. You will:

• Have a qualification in Business Administration, Human Resources or a related field.
• Have proficiency in data analysis tools and be able to demonstrate your ability to make balanced decisions.
• Be solutions focussed, able to use your initiative to manage issues, drive outcomes and suggest process improvements, maintaining commercial awareness.
• Have change management expertise to drive improvements.
• Create a culture of continuous improvements, focusing on the delivery of outstanding customer experience.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part‑time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes.

All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. We reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.