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- Tasks: Make high-volume outbound calls and provide excellent customer service.
- Company: Join a dynamic team at Premium Credit, committed to diversity and inclusion.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Other info: Temporary role from June to September with potential for future opportunities.
- Why this job: Perfect for those who thrive on targets and enjoy engaging with customers.
- Qualifications: Strong communication skills and ability to multitask under pressure.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a temporary FCA Telesales Executive to join our Specialist Lending team over the busy summer period. This is a hands‑on, high‑volume telesales role where you’ll be speaking to both new and existing customers, helping them access our FCA facility while delivering an outstanding customer experience. This role is an excellent opportunity for someone who enjoys working to targets, thrives in a fast‑paced environment, and has a confident telephone manner.
Responsibilities
- Making high‑volume outbound sales calls to prospective and returning customers
- Handling inbound telephone and email enquiries from FCA customers
- Providing customers with clear, accurate and appropriate information
- Resolving rejected or problematic agreements to support successful processing
- Following up on FCA renewals to help achieve sales targets
- Maintaining accurate customer records
- Supporting the wider team with inbound calls and shared mailbox management
- Producing basic reporting information where required
- Always working in line with Premium Credit’s values, Code of Conduct and FCA regulations
Qualifications
- Essential
- Strong telephone communication skills with a positive, customer‑focused approach
- Ability to work to targets and manage a busy workload
- Excellent organisation, time management and attention to detail
- Ability to multitask, prioritise and work well under pressure
- Confident written communication skills
- IT literate, with experience using Microsoft Word and Excel
- Self‑motivated with a proactive attitude
- Desirable
- Previous experience in telesales, contact centre or customer service environments
- Experience working in a regulated or financial services setting
Equal Opportunity
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community.
Telesales Executive in Surrey employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive in Surrey
✨Tip Number 1
Get to know the company inside out! Research Premium Credit and their values, especially around customer service and FCA regulations. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this is a telesales role, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to get used to handling objections and keeping the conversation flowing.
✨Tip Number 3
Be ready to showcase your target-driven mindset! Think of examples from your past experiences where you’ve hit targets or dealt with high-pressure situations. This will demonstrate that you can thrive in a fast-paced environment like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Telesales Executive in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Executive role. Highlight your relevant experience in telesales or customer service, and don’t forget to showcase those strong telephone communication skills we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Specialist Lending team. Mention your ability to work to targets and how you thrive in fast-paced environments.
Show Off Your Organisation Skills: We love candidates who can juggle multiple tasks! In your application, give examples of how you’ve managed busy workloads and maintained attention to detail in previous roles. It’ll show us you can handle the pressure!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Premium Credit Ltd
✨Know Your Product Inside Out
Before the interview, make sure you understand the FCA facility and how it works. Familiarise yourself with the key features and benefits so you can confidently discuss them during your interview. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Telephone Skills
Since this role heavily relies on telephone communication, practice your phone manner. You could do mock calls with a friend or family member to get comfortable speaking clearly and confidently. Remember, a positive tone can make all the difference!
✨Demonstrate Your Target-Driven Mindset
Be prepared to share examples of how you've met or exceeded targets in previous roles. Think of specific situations where you thrived under pressure and achieved results. This will help the interviewer see that you’re a great fit for their fast-paced environment.
✨Show Your Team Spirit
This role involves supporting the wider team, so be ready to discuss how you’ve collaborated with others in the past. Highlight any experiences where you’ve helped colleagues or contributed to team goals, as this will demonstrate your ability to work well in a team setting.