At a Glance
- Tasks: Lead research to understand customer and partner needs, shaping their journey.
- Company: Join Premium Credit Ltd., a leader in customer experience.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: 14-month fixed-term contract with a dynamic team environment.
- Why this job: Make a real impact by improving customer journeys and strategic outcomes.
- Qualifications: Experience in research and strong stakeholder collaboration skills.
The predicted salary is between 60750 - 74250 £ per year.
Premium Credit Ltd. seeks a Customer and Partner Experience Researcher on a 14-month fixed-term contract to understand customer and partner needs and behaviours.
You will lead research activities, shape the journey approach, and provide evidence-based recommendations to improve journeys, compliance and strategic outcomes.
You will work with stakeholders across Operations, Product, Compliance, Change and Technology to embed research into decision-making, regulation support and customer care.
Senior Customer and Partner Experience Researcher - Hybrid Contract employer: Premium Credit Ltd
Premium Credit is an award-winning employer that prioritises employee growth and well-being, offering a competitive salary, hybrid working options, and extensive benefits including private health cover and a supportive work culture. With a strong commitment to diversity and inclusion, employees are encouraged to thrive in a collaborative environment where achievements are celebrated and personal development is actively supported. Join us in our London office and be part of a dynamic team that values your contributions and fosters meaningful career advancement.
