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For Companies At a Glance
- Tasks: Support sales teams with admin tasks and customer enquiries in a dynamic environment.
- Company: Join Premium Credit, a multi-award-winning leader in insurance premium finance.
- Benefits: Enjoy hybrid working, 25 days leave, and personal development support.
- Why this job: Be part of a collaborative team making a real impact in customer service.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: We value diversity and offer flexible working options.
The predicted salary is between 30000 - 40000 £ per year.
Why work for us?
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
Location: Hybrid, London location
About us
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services in the UK and Ireland. We are a multi award winning business lending to millions of customers through a growing network of partners. Certified as a Great Place to Work, we are committed to delivering exceptional service and creating an inclusive workplace.
The role
We are recruiting a Sales Support Specialist to provide day-to-day administrative, sales operations and customer support for our sales teams. Reporting to the Sales Manager, you will work closely with colleagues across Sales, Operations and Service to ensure enquiries are handled promptly and accurately, supporting targets and service level agreements.
You will:
- Respond to telephone, email and online sales enquiries, providing timely and professional service within SLA deadlines
- Support the sales team and partners as the first point of contact for sales-related enquiries and follow-up activities
- Accurately input and maintain customer and sales data within core systems from multiple sources
- Prepare and distribute sales reports and daily activity logs
- Liaise with internal teams (Operations, Credit, Compliance) to resolve queries on first contact where possible
- Support and prepare administrative contract changes
- Manage a personal workload, prioritising tasks to meet deadlines and individual targets
- Identify opportunities to improve processes and contribute to team initiatives
Who we’re looking for
We are looking for a customer-focused individual who thrives in a busy environment and enjoys working as part of a team. You will be organised, accurate and able to work to deadlines while maintaining high standards of service.
To be successful you will:
- Demonstrate strong numerical and analytical skills
- Have excellent written and verbal communication skills
- Show a focus on providing exceptional customer service
- Be adaptable and able to work under pressure to meet SLAs and targets
- Have previous customer service experience within a demanding customer portfolio
Additional information
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk. If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We’re not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
Sales Support Specialist employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Sales Support Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage your workload and prioritise tasks. This is key for the Sales Support Specialist role, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and organisational abilities.
Showcase Your Skills: Use specific examples to demonstrate your numerical and analytical skills. If you've handled sales data or reports before, share those experiences to show us how you can contribute to our team.
Be Professional and Polite: When responding to our application questions, keep your tone professional yet friendly. Remember, we value exceptional customer service, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Premium Credit Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Premium Credit. Understand their services, values, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Sales Support Specialist, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to work under pressure and meet SLAs, as this aligns perfectly with what they’re looking for.
✨Be Ready for Role-Specific Questions
Expect questions related to sales operations and administrative tasks. Brush up on your numerical and analytical skills, as these are crucial for the role. You might be asked how you would manage multiple tasks or improve processes, so think of specific strategies you could implement.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about team dynamics, opportunities for personal development, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the team.