Remote Contact Centre Team Leader (Financial Services)

Remote Contact Centre Team Leader (Financial Services)

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
Premium Credit Ltd

At a Glance

  • Tasks: Lead and inspire a remote team of Customer Service Advisors in the financial services sector.
  • Company: Join Premium Credit Ltd, a top insurance premium finance provider in the UK.
  • Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
  • Other info: Be part of a growing company with a commitment to fair treatment of customers.
  • Why this job: Make a difference by supporting your team and ensuring excellent customer service.
  • Qualifications: Experience in leadership and a passion for customer service are essential.

The predicted salary is between 31500 - 38500 Β£ per year.

Premium Credit Ltd, a leading insurance premium finance provider in the UK, is growing its contact centre and seeking a skilled Team Leader to motivate and support a team of 12–15 remote Customer Service Advisors. You will coach, drive performance, ensure vulnerable customers are treated fairly, and collaborate across the operation to deliver compliant, high-quality service while supporting development and succession.

Remote Contact Centre Team Leader (Financial Services) employer: Premium Credit Ltd

Premium Credit is an award-winning employer that prioritises employee growth and well-being, offering a competitive salary, hybrid working options, and extensive benefits including private health cover and a supportive work culture. With a strong commitment to diversity and inclusion, employees are encouraged to thrive in a collaborative environment where achievements are celebrated and personal development is actively supported. Join us in our London office and be part of a dynamic team that values your contributions and fosters meaningful career advancement.

Premium Credit Ltd

Contact Details:

Premium Credit Ltd Recruitment Team

We think you need these skills to ace Remote Contact Centre Team Leader (Financial Services)

Team Leadership
Coaching Skills
Performance Management
Customer Service Excellence
Compliance Knowledge
Collaboration Skills
Vulnerability Awareness