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For Companies At a Glance
- Tasks: Provide admin support and customer service for retail and business clients.
- Company: Join a multi-award-winning company with a strong reputation in insurance finance.
- Benefits: Enjoy hybrid working, 25 days leave, and personal development support.
- Why this job: Be part of a growing team making a real impact in customer service.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great career growth opportunities in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Why work for us?
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
- Hybrid, London location
What We Do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we are hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers. Reporting to the team manager, you’ll work as part of a team to ensure strict deadlines are met and achieve your personal targets. Within this regulated environment, you’ll follow processes and guidelines, ensuring that your work is accurate and compliant, whilst also identifying opportunities for service and operational improvement.
- Respond to telephone, email and online enquiries, resolving queries within SLA deadlines with a focus on high standards of customer service
- Update customer information, including (but not limited to) bank details, payment dates
- Accurately key data to master systems from multiple sources
- Process charges, refunds and manual payments
- Maintain and action daily reports
- Liaise with other departments to ensure queries are resolved on first contact
Operational Support Specialist employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role with us.
✨Tip Number 2
Prepare for the interview by understanding our business inside out. Familiarise yourself with our services and values, so you can show us how you fit into our culture and contribute to our growth.
✨Tip Number 3
Practice your customer service skills! Since the role involves resolving queries, think of examples from your past where you’ve gone above and beyond for customers. We love hearing about those experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Operational Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Support Specialist role. Highlight relevant experience and skills that match what we’re looking for, like customer service and administrative support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at Premium Credit and how you can contribute to our team. Keep it concise but engaging.
Showcase Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of compliance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Premium Credit Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Premium Credit. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Operational Support Specialist, customer service is key. Prepare examples from your past experiences where you resolved queries or improved processes. Highlight how you maintained high standards under pressure, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to administrative tasks or customer interactions. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for personal development, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the team.
