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- Tasks: Make high-volume outbound calls and provide excellent customer service.
- Company: Join a dynamic team at Premium Credit, committed to diversity and inclusion.
- Benefits: Gain valuable experience in a fast-paced environment with a supportive team.
- Other info: Temporary role from June to September with opportunities for growth.
- Why this job: Perfect for those who thrive on targets and enjoy engaging with customers.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a temporary FCA Telesales Executive to join our Specialist Lending team over the busy summer period. This is a hands-on, high-volume telesales role where you’ll be speaking to both new and existing customers, helping them access our FCA facility while delivering an outstanding customer experience. This role is an excellent opportunity for someone who enjoys working to targets, thrives in a fast-paced environment, and has a confident telephone manner.
Responsibilities
- Making high-volume outbound sales calls to prospective and returning customers
- Handling inbound telephone and email enquiries from FCA customers
- Providing customers with clear, accurate and appropriate information
- Resolving rejected or problematic agreements to support successful processing
- Following up on FCA renewals to help achieve sales targets
- Maintaining accurate customer records
- Supporting the wider team with inbound calls and shared mailbox management
- Producing basic reporting information where required
- Always working in line with Premium Credit’s values, Code of Conduct and FCA regulations
Qualifications
Essential
- Strong telephone communication skills with a positive, customer-focused approach
- Ability to work to targets and manage a busy workload
- Excellent organisation, time management and attention to detail
- Ability to multitask, prioritise and work well under pressure
- Confident written communication skills
- IT literate, with experience using Microsoft Word and Excel
- Self-motivated with a proactive attitude
Desirable
- Previous experience in telesales, contact centre or customer service environments
- Experience working in a regulated or financial services setting
Equal Opportunity
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community.
Telesales Executive in Leatherhead employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive in Leatherhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premium Credit and their values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! Since this is a telesales role, make sure you can confidently communicate your skills and experiences over the phone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for scenario questions! Think about how you would handle specific situations related to customer service and sales. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits for a Telesales Executive.
We think you need these skills to ace Telesales Executive in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Executive role. Highlight your relevant experience in telesales or customer service, and don’t forget to showcase those strong telephone communication skills we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Specialist Lending team. Mention your ability to work to targets and how you thrive in fast-paced environments.
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, make sure to mention your experience with Microsoft Word and Excel. If you’ve used any other relevant software, throw that in too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as a potential Telesales Executive!
How to prepare for a job interview at Premium Credit Ltd
✨Know Your Product Inside Out
Before the interview, make sure you understand the FCA facility and how it works. Familiarise yourself with the key features and benefits so you can confidently discuss them during your interview. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Telephone Skills
Since this role heavily relies on telephone communication, practice your phone manner. You could role-play with a friend or family member to simulate the interview environment. Focus on being clear, friendly, and professional – it’s all about making a great first impression!
✨Prepare for Target-Related Questions
Expect questions about how you handle targets and pressure. Think of specific examples from your past experiences where you successfully met or exceeded sales targets. This will demonstrate your ability to thrive in a high-volume telesales environment.
✨Show Your Customer-Centric Approach
Be ready to discuss how you ensure an outstanding customer experience. Share examples of how you've resolved issues or provided excellent service in previous roles. This will highlight your positive, customer-focused attitude, which is crucial for this position.