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For Companies At a Glance
- Tasks: Provide administrative support and exceptional customer service for school fees plans.
- Company: Join Premium Credit, a leading provider in insurance premium finance.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days annual leave.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Strong numeric skills, excellent communication, and a passion for customer service.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 25420 - 25420 £ per year.
Overview
Hybrid, London location
Why work for us?
- Salary of £25,420 per annum
- A workplace pension scheme
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What We Do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £5.5bn to over 2.9m customers through a network of almost three thousand partners- and growing. Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.1 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we’re hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers. Reporting to the team manager, you’ll work towards team and personal targets. You’ll follow processes and guidelines, ensuring your work is accurate and compliant and identifying opportunities for service and operational improvement.
Responsibilities
- Respond to telephone, email and online enquiries, resolving within SLA deadlines, focussing on high standards of customer service
- Update customer information, including (but not limited to) bank details, payment dates
- Accurately key data to master systems from multiple sources
- Process charges, refunds and manual payments
- Maintain and action daily reports
- Liaise with other departments to ensure queries are resolved on first contact
- You’ll be responsible for managing your workload ensuring that tasks are completed to a high standard
Who We’re Looking For
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you’ll be supported to develop and expand your skills, knowledge and experience.
- Demonstrate numeric and analytical skills
- Have excellent written and verbal communication
- Show a focus on providing exceptional customer service
- Be able to work to deadlines and remain focussed under pressure
- Have the ability to perform to individual targets whilst being a team player
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Equality & Inclusion
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Operations Support Specialist - School Fees Plan in Leatherhead employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist - School Fees Plan in Leatherhead
✨Tip Number 1
Get to know the company inside out! Research Premium Credit's values, services, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operational support. Think about your past experiences and how they align with the role of Operations Support Specialist.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Premium Credit.
We think you need these skills to ace Operations Support Specialist - School Fees Plan in Leatherhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Specialist role. Highlight your relevant experience and skills that match what we’re looking for, like customer service and attention to detail.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Team Spirit: We love team players! Share examples of how you’ve collaborated with others in past roles. This will show us that you can thrive in our fast-paced environment while still working well with your colleagues.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Premium Credit Ltd
✨Know Your Numbers
As an Operations Support Specialist, you'll need to demonstrate strong numeric and analytical skills. Brush up on basic financial concepts and be ready to discuss how you've used these skills in previous roles. This will show your potential employer that you can handle the responsibilities of the job.
✨Customer Service Focus
Exceptional customer service is key for this role. Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or improved a process, as this will highlight your commitment to high standards.
✨Practice Your Communication Skills
Since excellent written and verbal communication is crucial, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Show Your Team Spirit
This role requires collaboration, so be prepared to discuss how you work within a team. Share examples of how you've contributed to team goals or supported colleagues in achieving their targets. This will demonstrate that you're not just focused on individual success but also on the team's overall performance.
