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For Companies At a Glance
- Tasks: Provide administrative and customer service support to retail and business customers.
- Company: Join Premium Credit, a leading provider in insurance premium finance.
- Benefits: Earn £25,420 per annum, enjoy hybrid working, and 25 days annual leave.
- Why this job: Be part of a growing team and make a real impact on customer service.
- Qualifications: Strong attention to detail, excellent communication skills, and a focus on customer service.
- Other info: Great workplace culture with opportunities for personal development and flexible working.
The predicted salary is between 25420 - 25420 £ per year.
Join to apply for the Operations Support Specialist role at Premium Credit Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: Salary of £25,420 per annum
Why work for us?
- A workplace pension scheme
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
About Premium Credit
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi-award winning business lending more than £5.5bn to over 2.9m customers through a network of almost three thousand partners - and growing. Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.1 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we’re hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers. Reporting to the team manager, you’ll work towards team and personal targets. You’ll follow processes and guidelines, ensuring your work is accurate and compliant and identifying opportunities for service and operational improvement.
You will:
- Respond to telephone, email and online enquiries, resolving within SLA deadlines, focusing on high standards of customer service
- Update customer information, including (but not limited to) bank details, payment dates
- Accurately key data to master systems from multiple sources
- Process charges, refunds and manual payments
- Maintain and action daily reports
- Liaise with other departments to ensure queries are resolved on first contact
You’ll be responsible for managing your workload ensuring that tasks are completed to a high standard.
To be successful as our Operational Support Specialist, you’ll have the ability to focus on details and ensure a high standard of accuracy within your work. You will also:
- Demonstrate numeric and analytical skills
- Have excellent written and verbal communication
- Show a focus on providing exceptional customer service
- Be able to work to deadlines and remain focused under pressure
- Have the ability to perform to individual targets whilst being a team player
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form.
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately, we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Consumer Services
Operations Support Specialist in Leatherhead employer: Premium Credit Ltd
Contact Detail:
Premium Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist in Leatherhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premium Credit. Understand their services and values, and think about how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operational support. Think of examples from your past experiences that highlight your skills in accuracy, communication, and teamwork. We want you to shine!
✨Tip Number 3
Dress the part! Even if it's a hybrid role, dressing professionally for your interview can make a great impression. It shows that you take the opportunity seriously and are ready to represent Premium Credit with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Operations Support Specialist in Leatherhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Specialist role. Highlight your relevant skills and experiences that match the job description, especially your attention to detail and customer service focus.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the job.
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you've successfully collaborated with others. This will show us that you can work well within our supportive environment while still achieving individual targets.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Premium Credit Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Premium Credit Ltd. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Operations Support Specialist, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved issues efficiently. Highlighting these skills will demonstrate that you’re a great fit for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of situations where you had to manage multiple tasks under pressure and how you ensured accuracy in your work. Practising these responses can give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, growth opportunities, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the team.
