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For Companies At a Glance
- Tasks: Support sales teams with admin tasks and customer enquiries in a dynamic environment.
- Company: Join Premium Credit, a multi-award-winning leader in insurance premium finance.
- Benefits: Enjoy competitive salary, hybrid working, 25 days leave, and personal development support.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Be part of a collaborative team making a real impact in customer service.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid, London
Why work for us?
- Competitive salary
- A workplace pension scheme
- Hybrid working, with collaborative days in our office
- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
About us
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services in the UK and Ireland. We are a multi award winning business lending to millions of customers through a growing network of partners. Certified as a Great Place to Work, we are committed to delivering exceptional service and creating an inclusive workplace.
The role
We are recruiting a Sales Support Specialist to provide day-to-day administrative, sales operations and customer support for our sales teams. Reporting to the Sales Manager, you will work closely with colleagues across Sales, Operations and Service to ensure enquiries are handled promptly and accurately, supporting targets and service level agreements.
You will:
- Respond to telephone, email and online sales enquiries, providing timely and professional service within SLA deadlines
- Support the sales team and partners as the first point of contact for sales-related enquiries and follow-up activities
- Accurately input and maintain customer and sales data within core systems from multiple sources
- Prepare and distribute sales reports and daily activity logs
- Liaise with internal teams (Operations, Credit, Compliance) to resolve queries on first contact where possible
- Support and prepare administrative contract changes
- Manage a personal workload, prioritising tasks to meet deadlines and individual targets
- Identify opportunities to improve processes and contribute to team initiatives
Who we’re looking for
We are looking for a customer-focused individual who thrives in a busy environment and enjoys working as part of a team. You will be organised, accurate and able to work to deadlines while maintaining high standards of service.
To be successful you will:
- Demonstrate strong numerical and analytical skills
- Have excellent written and verbal communication skills
- Show a focus on providing exceptional customer service
- Be adaptable and able to work under pressure to meet SLAs and targets
- Have previous customer service experience within a demanding customer portfolio
Additional information
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view your Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice.
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We’re not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
Sales Support Specialist employer: Premium Credit Limited
Contact Detail:
Premium Credit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Premium Credit. Understand their services and values, so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales support. Think about your past experiences and how they relate to the role, so you can share relevant examples.
✨Tip Number 3
Show off your skills! During the interview, highlight your numerical and analytical skills. Be ready to discuss how you've used these in previous roles to improve processes or meet targets.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your interest in the Sales Support Specialist position.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and professional. Use proper grammar and structure, and don’t forget to express your enthusiasm for joining our team at Premium Credit!
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements and responsibilities that relate to sales support. We want to see how you've successfully handled customer enquiries or managed data in past positions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Premium Credit Limited
✨Know Your Stuff
Before the interview, make sure you understand Premium Credit's services and how they operate. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their needs as a Sales Support Specialist.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you provided exceptional customer service. Be ready to discuss how you handled challenging situations and what steps you took to ensure customer satisfaction, as this role heavily relies on those skills.
✨Be Organised and Prioritise
Since the role involves managing multiple tasks and deadlines, demonstrate your organisational skills during the interview. You could mention specific tools or methods you use to keep track of your workload and how you prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, opportunities for personal development, or how success is measured in the Sales Support team. This shows you’re genuinely interested in contributing to their goals.