At a Glance
- Tasks: Lead a team of advisors to deliver top-notch customer support and drive continuous improvement.
- Company: Join Premium Credit Limited, a leader in customer care with a focus on empathy.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for personal development.
- Other info: Be part of a dynamic team with a commitment to excellence and growth.
- Why this job: Make a real difference by supporting vulnerable customers and enhancing service quality.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Premium Credit Limited is seeking a Contact Centre Team Leader to guide a 12-15 advisor group, delivering empathetic, compliant customer support.
You will coach, develop and monitor performance, ensuring consistent delivery of high standards to consumers, brokers and businesses.
You will champion vulnerable customer processes, drive continuous improvement, and collaborate with peers to maintain a strong, compliant operation while supporting recruitment and development initiatives.
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Remote Contact Centre Team Leader – Customer Care employer: Premium Credit Limited
At Premium Credit, we pride ourselves on being a Great Place to Work, offering a supportive and collaborative environment that fosters employee growth and development. With competitive salaries, hybrid working options, and a strong commitment to diversity and inclusion, our team members are empowered to thrive while delivering meaningful change in the financial services sector. Join us in our Leatherhead office and be part of a dynamic team that values innovation and excellence.
