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- Tasks: Build strong relationships with tax partners and ensure seamless support experiences.
- Company: Join Premium Credit, a multi-award-winning leader in insurance premium finance.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a high-performing team making a real impact in the finance industry.
- Qualifications: Proactive, customer-focused individuals with strong communication and organisational skills.
- Other info: Great career development opportunities in a supportive and inclusive environment.
The predicted salary is between 28000 - 36000 ÂŁ per year.
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than ÂŁ4.5 billion to over 2.5 million customers through a network of almost three thousand partners and growing.
You’ll be joining our Operations team, a central function at the heart of our business. The Operations department plays a critical role in ensuring everything runs smoothly day‑to‑day, supporting our people, processes and customers to deliver a high‑quality, efficient service.
- Competitive salary up to ÂŁ32,000 depending on experience
- Incentive plan
- A workplace pension scheme
- Hybrid working, with in person collaborative days in our Leatherhead or London offices or other locations
- 25 days annual leave (plus bank holidays), increasing with length of service
- Options to purchase and sell up to 5 days holiday per year (pro rata)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
The Role: Acting as the trusted operational link between the business and its tax credit brokers and direct tax customers (tax partners), this role focuses on building strong, collaborative relationships with our tax partners. You’ll ensure a seamless, high‑quality support experience while overseeing the accurate and timely delivery of all tax‑related transactions.
You will also:
- Act as the dedicated operational contact for assigned partners and ensure levels are consistently met.
- Own and oversee day‑to‑day task management for agreements/applications, triage and prioritise work to meet agreed timelines, handle non‑standard requests, and ensure smooth operational delivery.
- Work closely with internal teams including back‑of‑house processing teams, Credit & Risk, Finance, Sales, BI, Learning & Development, and wider operational teams to support needs, manage demand, and deliver reporting and service improvements.
- Maintain strong knowledge of tax products, company priorities, and regulatory or market changes; confidently represent the business and brand to customers while identifying risks and opportunities.
- Contribute to meetings, share insights to improve processes and performance, support partner & customer capability through partner and customer feedback, issues and action management and error analysis, and adapt positively to changing workloads and business needs.
About You: To be successful in this role, you will be proactive, resilient, and relationship‑driven, taking ownership, adapting quickly, and consistently delivering high‑quality outcomes. You will be:
- Customer‑focused with a strong commercial mindset and a track record of building lasting relationships.
- Comfortable working in a fast‑paced, high‑volume environment, including managing challenging customers.
- Highly organised, able to juggle multiple priorities while maintaining attention to detail and quality.
- Proactive and resilient, with strong problem‑solving skills and a clear sense of ownership.
- Confident communicator with strong written and verbal skills, able to work independently or as part of a team.
- Professional, reliable, and driven, with high integrity and a desire to develop your career.
- Operationally minded, numerate, and keen to build strong knowledge of products, processes, and business strategy.
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply.
Partner Tax Support Coordinator employer: Premium Credit Limited
Contact Detail:
Premium Credit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Tax Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the Operations team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Premium Credit’s services and recent achievements. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, be ready to demonstrate how you can connect with partners and customers effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Premium Credit.
We think you need these skills to ace Partner Tax Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Tax Support Coordinator role. Highlight your relevant experience and skills that match what we're looking for, especially in building relationships and managing tasks.
Showcase Your Communication Skills: Since this role involves a lot of interaction with partners and customers, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We love candidates who can juggle multiple priorities! Make sure to mention any experiences where you've successfully managed various tasks or projects, showing us how organised and detail-oriented you are.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Premium Credit Limited
✨Know Your Tax Products
Before the interview, make sure you brush up on your knowledge of tax products and services. Understanding the specifics of what Premium Credit offers will not only show your interest but also help you answer questions confidently.
✨Demonstrate Relationship-Building Skills
Since this role focuses on building strong relationships with tax partners, prepare examples from your past experiences where you've successfully managed client relationships. Highlight your proactive approach and how you’ve resolved issues to maintain those connections.
✨Showcase Your Organisational Skills
The job requires juggling multiple priorities, so be ready to discuss how you manage your time and tasks effectively. Bring examples of how you've handled high-pressure situations while maintaining attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt. Think of situations where you had to think on your feet or handle challenging customers, and be ready to explain your thought process and outcomes.
