Operations Support Specialist in Leatherhead

4 month Fixed term contract Hybrid, London location

Why work for us?

• Competitive Salary
• A workplace pension scheme
• Hybrid working, with collaborative days in our office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending £6 billion to over 3 million customers through a network of almost three thousand partners— and growing. Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers. Reporting to the team manager, you’ll work as part of a team to ensure strict deadlines are met and achieve your personal targets. Within this regulated environment, you’ll follow processes and guidelines, ensuring that your work is accurate and compliant, whilst also identifying opportunities for service and operational improvement.

Responsibilities

• Respond to telephone, email and online enquiries, resolving queries within SLA deadlines with a focus on high standards of customer service
• Update customer information, including (but not limited to) bank details, payment dates
• Accurately key data to master systems from multiple sources
• Process charges, refunds and manual payments
• Maintain and action daily reports
• Liaise with other department to ensure queries are resolved on first contact
• You’ll be responsible for managing your workload ensuring that tasks are completed to a high standard

Who we’re looking for

To be successful as our Operational Support Specialist, you’ll have the ability to focus on details and ensure a high standard of accuracy within your work. You will also:

• Demonstrate numeric and analytical skills
• Have excellent written and verbal communication
• Show a focus on providing exceptional customer service
• Be able to work to deadlines and remain focussed under pressure
• Have the ability to perform to individual targets whilst being a team player

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk. If you’re made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work. We are open to part‑time working and job share.

PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application.

All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.