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- Tasks: Manage customer renewals and build strong relationships to maximise retention.
- Company: Premium Choice, a leading insurance broker in Wolverhampton.
- Benefits: Competitive salary, bonus opportunities, 25 days leave, and pension options.
- Other info: Flexible part-time hours available and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer retention and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Premium Choice is a leading insurance broker based in Wolverhampton, specialising in providing tailored motor insurance solutions for drivers in various categories, including learners, young drivers, those with motoring convictions, and higher-risk groups. By partnering with a panel of the UK’s top insurers, we help customers find policies that meet their unique needs. We are dedicated to delivering exceptional service and competitive insurance options to a broad range of motorists.
We are looking for a motivated and customer-focused Renewal Specialist to join our team. In this role, you’ll play a key part in retaining customers and driving business performance, managing policy renewals through both telephone conversations and our renewals portal. You’ll build strong relationships with customers, guide them through their options, and help them make informed decisions, all while delivering a high-quality, professional experience.
What you’ll be doing:
- Managing customer renewals to maximise retention
- Speaking with customers over the phone and via digital channels
- Explaining policy options clearly and confidently
- Handling queries, changes, and objections effectively
- Delivering excellent service while meeting performance targets
Hours of Work:
Week 1 - Monday to Friday 09:00am-17:00pm
Week 2 - Monday 10:30am-18:00pm, Tuesday to Friday 11:00am-18:00pm
Plus alternate Saturdays 09:00am-13:00pm (remote)
Qualifications:
- Proven expertise in Customer Retention and driving Customer Satisfaction through effective service and professional interaction
- Strong skills in Renewals management and the ability to execute renewal processes efficiently
- Excellent Communication skills to build rapport, explain insurance solutions, and resolve client inquiries
- Prior experience in the insurance or customer service industry is advantageous
- Ability to work independently.
Rewards of working for Premium Choice:
- Competitive salary package that recognises your skills and experience
- Bonus Opportunities
- 25 days annual leave plus bank holidays
- Opportunity to work in an entrepreneurial, owner managed environment
- Kudos recognition scheme, where your ideas are valued and rewarded
- Salary sacrifice pension options
- On-site Parking
If this sounds like a job where you could succeed, we would love to hear from you. If you would like to be considered for part-time hours as an alternative, then please do get in touch and we can discuss this in more detail.
Insurance Advisor in Wolverhampton employer: Premium Choice
Contact Detail:
Premium Choice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Premium Choice and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers over the phone, it's crucial to sound confident and clear. Role-play with a friend or family member to get comfortable explaining policy options and handling queries.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've successfully retained customers or resolved issues. Be ready to share these stories during your conversations to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Premium Choice team. Don’t miss out on this opportunity!
We think you need these skills to ace Insurance Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer retention and renewals management. We want to see how your skills align with what we do at Premium Choice!
Showcase Your Communication Skills: Since you'll be speaking with customers a lot, it's crucial to demonstrate your excellent communication abilities. Use clear and confident language in your application to reflect how you'd interact with our clients.
Highlight Relevant Experience: If you've worked in insurance or customer service before, make it known! We love seeing candidates who have a background that fits the role, so don’t hold back on sharing those experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Premium Choice
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance policies, especially those related to motor insurance. Understand the different types of coverage and be ready to discuss how they apply to various customer scenarios. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex insurance terms in simple language. You might want to role-play with a friend or family member to get comfortable with handling queries and objections. Clear communication is key to building rapport with customers.
✨Showcase Your Customer Retention Strategies
Think of specific examples from your past experience where you've successfully retained customers or improved satisfaction. Be prepared to share these stories during the interview, as they demonstrate your ability to manage renewals effectively and deliver excellent service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could include asking about their approach to customer service or how they measure success in the renewal process. It shows that you're genuinely interested in the position and eager to contribute to their goals.