At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during construction projects.
- Company: Join a dynamic contractor known for managing complex projects with a collaborative spirit.
- Benefits: 12-month contract with opportunities for growth and professional development.
- Other info: Exciting chance to work on impactful construction projects while enhancing your career.
- Why this job: Make a real difference by building trust and positive relationships in your community.
- Qualifications: Experience in customer-facing roles, strong communication skills, and a proactive mindset.
The predicted salary is between 31500 - 38500 £ per year.
- Resident Liaison Officer - Construction - Plymouth
- The Company
My client operate with a dual capability, acting as both a Principal Contractor and a Specialist Subcontractor, allowing them to manage complex projects from design through to completion.
The Role - RLO
Due to continued project success, my client is looking for a Resident Liaison Officer to play a key role in maintaining positive relationships between residents, clients, and site teams throughout the delivery of construction and refurbishment works.
You’ll be the primary point of contact for residents and key stakeholders, ensuring everyone is kept informed, supported and engaged throughout the project lifecycle.
This is a varied, people-focused role where strong communication, organisation and the ability to build trust are essential.
Key Responsibilities
- Act as the main point of contact for residents and assigned stakeholders.
- Build and maintain positive, professional relationships based on trust and transparency.
- Keep residents informed of project programmes, progress, access requirements and potential disruption.
- Manage enquiries, concerns and complaints, resolving issues promptly and professionally.
- Liaise with clients, managing agents, site teams and internal departments to ensure effective communication.
- Prepare and distribute resident communications, including notices, updates and newsletters.
- Attend regular progress meetings and provide updates on resident engagement and issues.
- Maintain accurate records of resident interactions, enquiries and agreed actions.
- Support resident satisfaction monitoring, reporting and general project administration.
- Assist with site/pre-construction arrangements where required.
About You
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer facing role within construction, housing or property services.
- Excellent communication, listening and interpersonal skills.
- Confident handling difficult conversations, resolving issues and managing expectations.
- Strong organisational and administrative abilities, with excellent attention to detail.
- Proactive approach, with the ability to anticipate concerns and manage multiple priorities.
- Professional, approachable and able to build rapport with a wide range of people.
This is for an inital 12 month contract, and is a great opportunity to work with a growing and well-established contractor on an exciting construction project.
For the purposes of the Conduct Regulations 2003 Premises Recruitment Limited acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.
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Resident Liaison Officer - Construction - Plymouth employer: Premises Recruitment Ltd
Premises Recruitment Ltd is an excellent employer for Groundworkers, offering competitive day rates and the added benefit of accommodation while working on diverse projects across the UK. With a strong focus on safety and quality, the company fosters a supportive work culture that encourages professional growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Construction - Plymouth
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Premises Recruitment Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer - Construction - Plymouth at Premises Recruitment Ltd.
We think you need these skills to ace Resident Liaison Officer - Construction - Plymouth
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Premises Recruitment Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
