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- Tasks: Lead a dynamic helpdesk team and manage client service requests efficiently.
- Company: Friendly building contractors and shopfitting company in Waltham Abbey.
- Benefits: Competitive salary of £40k plus a comprehensive package.
- Why this job: Join a vibrant team and make a real difference in customer service.
- Qualifications: Experience in helpdesk management and strong leadership skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 34000 - 46000 £ per year.
We have a full-time role for an enthusiastic, dynamic, forward-thinking Reactive Maintenance Helpdesk Manager to join our busy, friendly building contractors and shopfitting Company based at our office in Waltham Abbey, Essex. The post holder will be responsible for working on a high-profile helpdesk whilst supervising a team of multi-trade operatives and support admin.
Duties:
- Manage and co-ordinate helpdesk team
- Receiving and distributing clients' service requests including scheduling the engineers in a prioritising and coordinated manner
- Reactive technical support for the engineers, when required
- Skills test new operatives
- Sourcing and ordering parts/materials, when required
- Process improvements to hit KPI's and SLA's
- Monitoring the logging service requests by telephone and email
- Ensure compliance with statutory and company procedures undertaken by the team
- Updating and checking client portals
- Arranging return visits for engineers for uncompleted jobs or to fit additional parts
- Full responsibility for diary management of allocated engineers and contractors as needed
- Estimating/Pricing/Invoicing
- Ensuring all invoicing is completed daily
Help Desk Manager employer: Premises Recruitment Ltd
Contact Detail:
Premises Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Help Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk management. Think about how you would handle team coordination, client requests, and technical support scenarios. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with managing teams and improving processes. Use specific examples that demonstrate how you've hit KPIs and SLAs in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect Help Desk Manager position. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Help Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Help Desk Manager role. Highlight your previous management experience and any relevant technical support skills to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Don’t forget to mention your enthusiasm for working in a dynamic team!
Showcase Your Team Management Skills: Since this role involves supervising a team, make sure to include examples of how you've successfully managed teams in the past. We want to see your leadership style and how you motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Premises Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of helpdesk management. Brush up on your knowledge of service requests, scheduling, and team coordination. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role, but that you can excel in it.
✨Showcase Your Leadership Skills
As a Help Desk Manager, you'll be supervising a team. Prepare to talk about your leadership style and how you've successfully managed teams in the past. Think of specific situations where you motivated your team or improved performance – this will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a high volume of service requests or resolving conflicts within your team. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to think on your feet.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This will help you tailor your answers to align with what they’re looking for. Showing that you fit into their dynamic and friendly environment can give you an edge over other candidates.
