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For Companies At a Glance
- Tasks: Manage post-completion processes and ensure top-notch customer service.
- Company: Join a growing contractor specializing in high-end residential projects with a family feel.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for career progression.
- Why this job: Be part of a dynamic team delivering exceptional quality in luxury homes.
- Qualifications: Experience in high-end residential construction and strong communication skills required.
- Other info: Opportunity to work on projects valued up to £20m and lead a dedicated aftercare team.
The predicted salary is between 60000 - 65000 £ per year.
Aftercare / Post Completion Manager – Prime Residential
Location: West London
Salary: £60k-£65k + great benefits and company culture
Are you an experienced Aftercare Manager or Site Manager/Site Supervisor with experience of managing small works or post-completion remedial works in the Prime Residential market?
We are recruiting for a well established Main Contractor that specialises in high end residential projects.
This is an exciting role for someone with strong site experience who takes pride in delivering exceptional customer service and quality control.
The Company:
Our client is a growing business who are set to increase turnover significantly this and next year giving rise to exciting career progression opportunities.
They are expanding their regional presence into Country Homes to complement their core London market.
Their typically project sizes range from £2m to £10m and they are now targeting projects to over £20m in value.
They also have a successful small works and aftercare division managing projects to £2m.
The company have a family feel and a strong team culture.
The Role:
- Oversee the post handover aftercare process, ensuring all contractual obligations are met.
- Be the main point of contact for clients, handling queries and resolving issues efficiently.
- Conduct regular site visits and inspections, ensuring all finishes meet the highest standards.
- Identify and address construction defects, implementing effective solutions.
- Maintain detailed records of remedial works and client communications.
- Manage and support the aftercare team, including subcontractors and internal multi trades.
What We’re Looking For:
- Site based experience in high end residential construction. This could be a good move for an experienced site manager or site supervisor who wants to take on management and client facing responsibility across multiple smaller works. It could also suit an experience finishing manager with Prime Residential experience.
- Strong understanding of construction processes, materials, and finishing standards.
- A professional, polished individual with excellent communication and client relationship management skills.
- NVQ or equivalent in a relevant construction discipline and SMSTS or SSSTS.
- Proficiency in Microsoft Office, and project management software (ideally Procore).
Apply Now!
If you have the skills and experience for this role, we want to hear from you!
Click Apply or contact Rob James at 020 8502 0111 for more information.
For the purposes of the Conduct Regulations 2003, Premises Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. By applying for this job, you agree to our Privacy Policy, which can be found on our company website.
Aftercare / Post Completion Manager – Prime Residential employer: Premises Recruitment Ltd
Contact Detail:
Premises Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare / Post Completion Manager – Prime Residential
✨Tip Number 1
Make sure to highlight your site-based experience in high-end residential construction during your conversations. This role values strong site experience, so be ready to discuss specific projects you've managed or supervised.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively handled client queries and resolved issues in the past. This will show that you can be the main point of contact for clients.
✨Tip Number 3
Familiarize yourself with the company's project management software, ideally Procore. If you have experience with similar tools, be prepared to discuss how you've used them to manage projects efficiently.
✨Tip Number 4
Network within the industry, especially with professionals who have experience in the Prime Residential market. Building connections can provide valuable insights and potentially lead to referrals for this position.
We think you need these skills to ace Aftercare / Post Completion Manager – Prime Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end residential construction, particularly any roles as an Aftercare Manager or Site Supervisor. Emphasize your customer service skills and any specific projects you've managed.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and quality control. Mention your understanding of construction processes and how your experience aligns with the company's focus on high-end residential projects.
Highlight Relevant Qualifications: Include any relevant qualifications such as NVQ or equivalent in construction disciplines, and certifications like SMSTS or SSSTS. This will demonstrate your commitment to professional standards in the industry.
Showcase Communication Skills: In your application, provide examples of how you've effectively managed client relationships and resolved issues in previous roles. Strong communication skills are crucial for this position, so make sure to highlight them.
How to prepare for a job interview at Premises Recruitment Ltd
✨Showcase Your Site Experience
Make sure to highlight your previous site management or supervisory roles, especially in high-end residential construction. Discuss specific projects you've worked on and how your experience aligns with the responsibilities of overseeing post-handover aftercare.
✨Demonstrate Customer Service Skills
Since this role involves being the main point of contact for clients, emphasize your ability to handle queries and resolve issues efficiently. Share examples of how you've successfully managed client relationships in the past.
✨Prepare for Technical Questions
Be ready to discuss construction processes, materials, and finishing standards in detail. Familiarize yourself with common construction defects and effective solutions, as these topics may come up during the interview.
✨Familiarize Yourself with Project Management Tools
Since proficiency in project management software like Procore is mentioned, it’s a good idea to brush up on your skills with such tools. If you have experience using them, be prepared to discuss how they have helped you manage projects effectively.
