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- Tasks: Manage post-completion processes and ensure exceptional customer service in high-end residential projects.
- Company: Join a growing contractor known for high-quality residential projects and a supportive team culture.
- Benefits: Enjoy a competitive salary, career progression, and a family-like work environment.
- Why this job: Be part of exciting projects with a focus on quality and client satisfaction in a dynamic setting.
- Qualifications: Experience in high-end residential construction, strong communication skills, and relevant qualifications required.
- Other info: Opportunity to lead a team and make a real impact in the aftercare division.
The predicted salary is between 60000 - 65000 £ per year.
Aftercare / Post Completion Manager – Prime Residential Location: West London Salary: £60k-£65k + great benefits and company culture Are you an experienced Aftercare Manager or Site Manager/Site Supervisor with experience of managing small works or post-completion remedial works in the Prime Residential market? We are recruiting for a well established Main Contractor that specialises in high end residential projects . This is an exciting role for someone with strong site experience who takes pride in delivering exceptional customer service and quality control. The Company: Our client is a growing business who are set to increase turnover significantly this and next year giving rise to exciting career progression opportunities. They are expanding their regional presence into Country Homes to complement their core London market. Their typically project sizes range from £2m to £10m and they are now targeting projects to over £20m in value. They also have a successful small works and aftercare division managing projects to £2m. The company has a family feel and a strong team culture. The Role: Oversee the post handover aftercare process, ensuring all contractual obligations are met. Be the main point of contact for clients, handling queries and resolving issues efficiently. Conduct regular site visits and inspections, ensuring all finishes meet the highest standards. Identify and address construction defects, implementing effective solutions. Maintain detailed records of remedial works and client communications. Manage and support the aftercare team, including subcontractors and internal multi trades. What We’re Looking For: Site based experience in high end residential construction. This could be a good move for an experienced site manager or site supervisor who wants to take on management and client facing responsibility across multiple smaller works. It could also suit an experienced finishing manager with Prime Residential experience. Strong understanding of construction processes, materials, and finishing standards. A professional, polished individual with excellent communication and client relationship management skills. NVQ or equivalent in a relevant construction discipline and SMSTS or SSSTS. Proficiency in Microsoft Office, and project management software (ideally Procore). Apply Now! If you have the skills and experience for this role, we want to hear from you! Click Apply or contact Rob James at 020 8502 0111 for more information. #J-18808-Ljbffr
Contact Detail:
Premises Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare / Post Completion Manager – Prime Residential
✨Tip Number 1
Network with professionals in the high-end residential construction sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on opportunities at companies like ours.
✨Tip Number 2
Research our company culture and values thoroughly. Understanding what we stand for will help you tailor your approach during any interviews, showcasing how your personal values align with ours.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage aftercare processes and client relationships effectively. Highlighting your successes in similar roles can set you apart.
✨Tip Number 4
Familiarise yourself with project management software, particularly Procore, as it’s mentioned in the job description. Being able to speak confidently about your experience with such tools can give you an edge.
We think you need these skills to ace Aftercare / Post Completion Manager – Prime Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end residential construction. Focus on your roles as a Site Manager or Supervisor, and emphasise any aftercare or post-completion work you've managed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and quality control. Mention specific projects where you successfully handled client queries and resolved issues efficiently.
Highlight Relevant Qualifications: Clearly list your qualifications such as NVQ or equivalent in a relevant construction discipline, and any certifications like SMSTS or SSSTS. This will demonstrate your professional background and suitability for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and managed relationships. This is crucial for the Aftercare Manager role, so make it stand out.
How to prepare for a job interview at Premises Recruitment Ltd
✨Showcase Your Site Experience
Make sure to highlight your previous site management or supervisory roles, especially in high-end residential projects. Discuss specific examples where you successfully managed post-completion works or remedial tasks.
✨Demonstrate Customer Service Skills
Since the role involves being the main point of contact for clients, prepare to discuss how you've handled client queries and resolved issues in the past. Share anecdotes that showcase your commitment to exceptional customer service.
✨Familiarise Yourself with Construction Standards
Brush up on your knowledge of construction processes, materials, and finishing standards relevant to high-end residential projects. Be ready to discuss how you ensure quality control during site inspections.
✨Prepare for Team Management Questions
As you'll be managing an aftercare team, think about your leadership style and how you support team members and subcontractors. Prepare examples of how you've effectively led teams in previous roles.
