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- Tasks: Process customer orders and provide top-notch service daily.
- Company: Join a dynamic team at Premier Office Systems in Nantwich.
- Benefits: Enjoy a competitive pay rate of £15.40ph and a supportive work environment.
- Why this job: Perfect for those who love helping others and want to build valuable skills.
- Qualifications: A positive attitude and good communication skills are essential; computer skills preferred.
- Other info: This is a temporary role, Monday to Friday, 8am-4:30pm.
2 weeks ago Be among the first 25 applicants
- Process customer orders in a timely and accurate manner
- Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
- Retain a good working relationship with all internal and external customers and suppliers
- Escalate issues with middle and senior management accordingly
- Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of all products and services
- Liaise with internal departments to resolve queries on order amendments and execution
- Investigation of stocks and movements, and customer complaints
Location: Nantwich
Duration: Temporary
Hours: Monday – Friday, 8am- 4:30pm
Pay Rate: £15.40ph
Key Responsibilities
- Process customer orders in a timely and accurate manner
- Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
- Retain a good working relationship with all internal and external customers and suppliers
- Escalate issues with middle and senior management accordingly
- Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of all products and services
- Liaise with internal departments to resolve queries on order amendments and execution
- Investigation of stocks and movements, and customer complaints
Key Experience Required
- To have a “can do” attitude when resolving issues
- To be excellent with internal stakeholder management and communication
- To be approachable, and communication with customers effectively
- Computer skills on Microsoft Office and ERP systems
If you are interested in this position please apply directly or email your CV over to . You can also call Ellie on 01270589943.
INDCOM
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Temporary
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Service Representative employer: Premierofficesystems
Contact Detail:
Premierofficesystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially how to handle difficult customer situations. Role-playing common scenarios can prepare you for the types of challenges you might face as a Customer Service Representative.
✨Tip Number 3
Showcase your 'can do' attitude during any interactions with the hiring team. Positivity and a proactive approach are key traits that employers look for in customer service roles.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as processing customer orders and maintaining good relationships with customers.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise your ability to resolve issues calmly and professionally, as well as your communication skills with both internal stakeholders and customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your 'can do' attitude and your approach to customer service. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Premierofficesystems
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you resolved issues or provided exceptional service, as this role heavily relies on being the primary touchpoint for customers.
✨Demonstrate a 'Can Do' Attitude
Employers are looking for candidates who approach challenges positively. During the interview, express your willingness to tackle problems and provide solutions, showcasing your proactive mindset.
✨Familiarise Yourself with Products and Services
Research the company’s products and services before the interview. Being knowledgeable will not only impress the interviewer but also help you answer questions more effectively and demonstrate your commitment to the role.
✨Practice Calm and Professional Communication
Since the role involves resolving issues calmly, practice how you would handle difficult customer interactions. Role-playing scenarios can help you articulate your thoughts clearly and maintain professionalism under pressure.
