Contracts Manager in Walsall

# Contracts Manager£55,000 - £60,000 yearly* CV-Library* Walsall, West MidlandsCharity### Job DescriptionYour new companyYou will be joining a large and established housing provider operating across the West Midlands. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities.Your new roleAs Contracts Manager, you will take responsibility for the effective management of key grounds maintenance and cleaning contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous.You will oversee contract performance, procurement activity, financial processes and budgets exceeding £1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:Analysing customer feedback and developing improvement action plansOverseeing customer complaints and service feedbackWorking closely with customer groups and internal stakeholdersManaging both direct and indirect reportsReporting and presenting to senior management and internal teamsManaging contract risks and business continuity plansMonitoring budgets, expenditure and wider financial processesDriving service improvements and improved customer satisfactionWhat you'll need to succeedTo succeed in this role, you will need:Essential experience managing grounds maintenance contractsExperience managing cleaning contracts would be desirableKnowledge and experience of procurement processesExperience managing large budgets in excess of £1 millionStrong contract management, financial and commercial awarenessExperience managing direct and indirect reportsThe ability to analyse customer feedback and turn findings into practical service improvementsConfidence handling complaints and working with customer groupsExperience reporting and presenting to senior stakeholdersKnowledge of risk management, business continuity and regulatory complianceA clear focus on customer satisfaction and value for moneyWhat you'll get in returnYou will receive an annual salary of £55,000-£60,000, paid pro rata for the six-month fixed-term contract. This is an opportunity to take ownership of high-value contracts within a leading housing organisation and make an immediate contribution to service quality, customer satisfaction and value for money.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #J-18808-Ljbffr