At a Glance
- Tasks: Support people in fuel poverty with energy advice and casework support.
- Company: Join a dedicated team making a difference in Bristol and surrounding areas.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working hours.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Make a real impact while gaining valuable experience and training.
- Qualifications: Experience in giving advice and strong organisational skills required.
The predicted salary is between 29024 - 29024 £ per year.
- Job Title
- Trainee Energy Caseworker within the Warmer Homes Advice & Money (WHAM) Project
- Location
Bristol Office, with occasional travel to partner offices and client homes across Bristol, B&NES and North Somerset
Salary
Band D: £29,024 per annum, rising to £31,895 on successful completion of the 5-month probationary period, with annual salary reviews thereafter
Job Type
Fixed Term (12 months). Full time preferred (37.5 hours/week), minimum 30 hours/week considered
The Role
We're looking for someone who would like to join our team of Energy Caseworkers within our Warmer Homes Advice & Money (WHAM) project.
You will work as part of a team of caseworkers supporting people living in fuel poverty, working closely with our partner organisations across Bristol, B&NES and North Somerset and drawing on their specialist advice to support householders.
You will be trained to give energy efficiency advice to householders, working mainly from our Bristol office and occasionally from our partners' offices, undertaking outreach activities and home visits across the area.
The role includes providing in-depth casework support, communicating with energy suppliers on behalf of clients, and maintaining accurate records of all interactions.
You will join as a Trainee Energy Caseworker for the first 5 months, becoming an Energy Caseworker on successful completion of probation.
This is a fixed-term post for 12 months, with full training provided, including City & Guilds Energy Awareness training, and ongoing support from a casework mentor and supervisor.
- Specific responsibilities
- Provide energy advice to clients by phone and email.
- Provide information to help clients access appropriate support.
- Engage with households who need help with their energy issues and provide in-depth casework support.
- Travel across Bristol, B&NES and North Somerset to give advice to people in their own homes, coordinate partner activity, and deliver events, talks and presentations.
- Communicate effectively with energy suppliers on behalf of clients, including investigating billing and metering issues, negotiating repayment plans and raising complaints.
- Provide administrative support to the delivery of projects and maintain accurate, detailed records of all client interactions.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Work alongside and support CSE volunteers.
- Work closely with WHAM partners to offer support to clients.
- Adhere to CSE's data recording protocols and procedures and maintain appropriate client confidentiality at all times.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you
Essential attributes for this role include
- Experience of giving advice.
- Awareness of confidentiality requirements when handling sensitive information.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to actively listen and correctly identify the support needs of clients.
- Highly organised, with the ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative, while also working well as part of a team.
- Experienced in the use of MS Office applications (Word, Excel, Outlook), with knowledge and experience of using databases and Teams.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits
CSE offer a range of other benefits including
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
The closing date for applications is 5pm on Sunday 6 September 2026.
Interviews are expected to take place Tuesday 15 and Wednesday 16 September 2026, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Candidates with the relevant experience or job titles of: Energy Advice Officer, Energy Adviser, Energy Efficiency Advisor, Trainee Energy Advisor, Domestic Energy Caseworker, Income & Energy Support Officer may also be considered for this role
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Trainee Energy Caseworker - Warmer Homes Advice & Money Project employer: Premier
At Premier Resourcing UK Ltd, we pride ourselves on being an exceptional employer that champions diversity and inclusion within the Marketing and PR sectors. Our Central London location offers a vibrant work environment with a hybrid model that promotes work-life balance, alongside generous benefits such as a competitive salary, annual training budget, and a supportive culture that fosters professional growth and mentorship. Join our close-knit team and play a pivotal role in shaping the reputation of leading names in law and professional services while enjoying the perks of a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Caseworker - Warmer Homes Advice & Money Project
✨Get Involved in Energy Communities
Dive into local energy-related communities or forums. Joining groups like the Energy Institute or attending their events can put you on the radar for traineeships, plus you’ll meet industry pros who can offer insights and possibly connect you to opportunities.
✨Explore University Careers Fairs
Keep an eye on your university’s careers fairs, especially those focused on the energy and utilities sector. Companies often scout for trainees at these events, so be ready to chat and learn about various roles at businesses like Premier.
✨Engage in Sustainable Projects
Show your passion for the energy sector by getting involved in sustainable projects or initiatives within your community. Whether it’s volunteering for renewable energy campaigns or participating in local energy audits, these experiences will enhance your CV and make you stand out.
✨Apply Directly Through Us!
Don't miss out on applying directly through our website for the Trainee Energy Caseworker - Warmer Homes Advice & Money Project position at Premier! We often have internships that aren’t listed elsewhere, and the direct approach shows your enthusiasm for the role.
We think you need these skills to ace Trainee Energy Caseworker - Warmer Homes Advice & Money Project
Some tips for your application 🫡
Highlight Your Passion for Sustainability:When writing your application for a trainee position in the energy-utilities sector, we want to see your genuine interest in renewable energy and sustainability. Talk about any relevant projects, courses, or initiatives you're involved in that showcase your dedication to making a positive impact in this crucial industry.
Showcase Relevant Skills and Knowledge:Make sure to emphasise skills that are particularly useful in energy-utilities, such as analytical skills, familiarity with energy policies, or any technical knowledge you've gained from your studies. If you've worked with data analysis tools or have a background in environmental sciences, be sure to include that in your CV and cover letter.
Express Your Learning Mindset:As a trainee, we’re not just looking for experience; we want to see your eagerness to learn and grow. In your cover letter, highlight your motivation to develop your skills and gain hands-on experience in the energy-utilities field. Share what you hope to learn at Premier and how this traineeship fits into your career goals.
Tailor Your CV for Each Application:Each company may prioritise different skills or experiences, so don’t forget to tailor your CV to match the specific requirements of the traineeship at Premier. Use keywords from the job description and ensure that your academic projects, internships, or volunteer experience related to energy or utilities stand out.
How to prepare for a job interview at Premier
✨Know Your Energy Basics
Before our interview with Premier, brush up on the fundamentals of energy production and sustainability. Understand the types of energy sources, efficiency metrics, and key challenges in the sector. It shows your enthusiasm and helps us connect the dots during our chat!
✨Emphasise Your Willingness to Learn
As a trainee, it’s essential to highlight your eagerness to learn and grow in the energy-utilities field. Be ready to share examples of how you’ve picked up new skills or adapted in challenging situations, whether in academic settings or during internships.
✨Brush Up on Technical Skills
Familiarise yourself with some of the software tools commonly used in energy management, like energy modelling software or simulation tools. Having a basic understanding here can help us engage in some solid conversations about technology use in the industry.
✨Prepare to Discuss Sustainability Trends
Sustainability is a hot topic in the energy-utilities sector. Read up on current trends and innovations in renewable energy, smart grids, or regulatory changes. It’ll demonstrate that you're not just looking for any job but are genuinely interested in making a difference at Premier.
