Social Senior Account Director in London

An award-winning social impact integrated communications consultancy is hiring an exceptional Social Senior Social Account Director to lead social strategy on campaigns that genuinely change behaviour and improve lives. This is a rare senior role for a social leader who wants more than brand campaigns and vanity metrics. You will work on nationally recognised programmes across sustainability, climate action, health and inequality – shaping social strategy that drives real-world impact.

Our client is looking for someone who has some crisis experience as well as campaigns, utilities/sustainability/charities and/or public sector experience.

Why this role stands out

• You will be the sole social specialist in the team, working closely with the wider comms and marketing teams.
• With full ownership of the social function, this role offers a huge amount of autonomy and the opportunity to shape the strategy, execution and impact of social across the business.
• Join a highly respected social impact integrated comms consultancy working on meaningful national and global issues.
• Lead social strategy for a flagship sustainability client and other purpose-led programmes.
• Organic-first senior role with high visibility with senior clients and consultancy leadership.
• Shape both client programmes and the consultancy's own social voice.
• Backed by a global consultancy network, offering scale, progression and influence.
• Work where creativity meets policy, behaviour change and real social outcomes.

The opportunity

This is a senior, consultative role at the intersection of social, strategy and social impact. You will be the trusted social lead for major clients – challenging briefs, spotting cultural and behavioural insights, and designing social strategies that cut through noise and deliver measurable change. You will lead integrated programmes across organic content, community, influencer and amplification, mentor talented teams, and play a key role in positioning the consultancy as a leader in social impact communications.

Key responsibilities

• Lead organic-first social strategy for flagship social impact and sustainability clients.
• Act as senior client partner, building trusted, long-term relationships.
• Oversee content strategy, editorial planning, copy and publishing.
• Lead community management, social listening and reputation/crisis programmes.
• Collaborate with creatives, strategists and policy experts on social-first ideas.
• Integrate paid social intelligently with specialist media teams (approx. 20% of role).
• Track performance, cultural trends and behavioural insight to optimise impact.
• Mentor and develop senior and mid-level social talent.
• Support new business, pitches and the consultancy's thought leadership.

About you

• 6–8+ years' experience in social media, ideally agency or consultancy side.
• Some crisis experience is required.
• A senior organic social specialist with strong strategic and hands-on delivery skills.
• Proven experience delivering social strategies that drive engagement and behaviour change.
• Background in sustainability, health, public sector or social impact communications is highly desirable.
• Strong understanding of paid social fundamentals and integrated comms.
• A confident, collaborative leader with outstanding client presence.
• Good community management and experience of using Sprinklr is desirable.

Package

• Hybrid and flexible working.
• Excellent benefits and long-term progression.
• The chance to work on some of the most important communications programmes in the UK.

Diversity & Inclusion

This consultancy is deeply committed to diversity and inclusion and actively welcomes applications from under-represented groups. They value culture add, not culture fit, and believe diverse perspectives drive better social impact.