At a Glance
- Tasks: Drive operational excellence and ensure smooth project delivery across teams.
- Company: Fast-growing growth marketing agency in London with an ambitious culture.
- Benefits: Hybrid work model, high ownership, and opportunities for visible impact.
- Other info: Collaborative environment with exciting expansion plans and autonomy.
- Why this job: Shape the agency's operations and make a real difference as it scales.
- Qualifications: 4+ years in operations or project management within a digital or creative agency.
The predicted salary is between 40500 - 49500 £ per year.
We're partnering with one of London's fastest-growing growth marketing agencies as they look to hire a Senior Operations Manager to help drive operational excellence across the business. This is a hands-on role at the heart of the agency, focused on ensuring projects, people and processes run smoothly. You'll oversee resource planning, operational workflows, delivery processes and cross-functional collaboration, helping the agency scale efficiently while maintaining exceptional client delivery.
Working across Growth, Creative, Client Services and Strategy, you'll play a key role in improving how the agency operates day to day.
The Role
You’ll be responsible for keeping the agency running efficiently, ensuring teams are resourced effectively, projects are delivered on time and internal processes continue to evolve as the business grows. This is an ideal opportunity for someone who enjoys bringing structure to fast-paced environments and wants to have a genuine impact on how an ambitious agency operates.
Key Responsibilities
- Lead day-to-day operational delivery across multiple teams and client accounts
- Own resource planning and workload management, ensuring projects are staffed effectively
- Coordinate timelines and priorities across Growth, Creative and Client Services teams
- Monitor project progress, identifying risks and resolving operational bottlenecks
- Improve internal processes, workflows and agency ways of working
- Support senior leadership with operational planning and capacity forecasting
- Ensure projects are delivered on time, within budget and to a consistently high standard
- Work closely with team leads to optimise utilisation, efficiency and profitability
- Help implement and maintain operational tools and reporting
What They're Looking For
- 4+ years' experience in an operations, project management or delivery role within a digital, growth, creative or integrated agency
- Strong experience coordinating multiple teams and managing competing priorities
- Excellent organisational and planning skills with exceptional attention to detail
- Confident communicating with stakeholders across all levels of the business
- Commercially aware, with an understanding of resourcing, utilisation and agency operations
- A proactive problem solver who enjoys improving processes and creating efficiencies
- Experience using project or resource management tools such as Asana, Monday.com, ClickUp, Jira or similar
Why Join?
- Join a high-growth agency with exciting expansion plans
- Play a key role in shaping how the business operates as it scales
- High level of ownership and autonomy
- Collaborative, ambitious and entrepreneurial culture
- Clear opportunity to make a visible impact across the agency
If you're an organised, commercially minded operations professional looking to take ownership within a fast-paced agency environment, we'd love to hear from you.
Senior Operations Manager in London employer: Premier
At Premier Resourcing UK Ltd, we pride ourselves on being an exceptional employer that champions diversity and inclusion within the Marketing and PR sectors. Our Central London location offers a vibrant work environment with a hybrid model that promotes work-life balance, alongside generous benefits such as a competitive salary, annual training budget, and a supportive culture that fosters professional growth and mentorship. Join our close-knit team and play a pivotal role in shaping the reputation of leading names in law and professional services while enjoying the perks of a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Operations Manager at Premier!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Premier or be willing to refer you for that Senior Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Premier who’s on the lookout for their next Senior Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Operations Manager role at Premier!
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Premier. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Premier
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Premier. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
