At a Glance
- Tasks: Provide first-line ICT support and troubleshoot technical issues for users.
- Company: Join a well-established charity making a difference in the community.
- Benefits: Competitive salary, supportive team, and hands-on ICT experience.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make an impact while developing your IT skills in a values-led environment.
- Qualifications: Experience in ICT support and strong knowledge of Microsoft 365.
The predicted salary is between 32243 - 39408 £ per year.
Your new company
A well-established charitable organisation is seeking an ICT Support Officer to join their team.
This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation.
Your new role
Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively.
- Your responsibilities will include
- Providing first-line support for Microsoft 365, hardware, software, and general IT queries.
- Managing user accounts, permissions, and access requests within Microsoft 365.
- Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices.
- Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers.
- Supporting the setup, administration, and maintenance of mobile phones and related devices.
- Assisting with telephony systems, including user setup, extensions, voicemail, and call routing.
- Maintaining accurate records of ICT assets, equipment, and user allocations.
- Liaising with external support providers to escalate and resolve technical issues.
- Supporting software updates, system improvements, and device deployments.
- What you'll need to succeed
- Previous experience in an ICT Support, IT Support, or Service Desk role.
- Strong knowledge of Microsoft 365 administration and account management.
- Experience troubleshooting hardware, software, and user access issues.
- Knowledge of new starter and leaver processes, including device setup and collection.
- Experience supporting mobile devices and telephony systems.
- Knowledge of ICT security best practice, including MFA and access management.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive and solutions-focused approach to problem-solving.
- What you'll get in return
- Competitive salary and benefits package.
- The opportunity to work within a supportive and collaborative team.
- Exposure to a varied and hands-on ICT environment.
- Values led charity sector environment.
- #J-18808-Ljbffr
ICT Officer - 1st Line Support employer: Premier
Premier is an exceptional employer that fosters a dynamic work culture in Tangmere, where innovation meets collaboration. Employees benefit from a hybrid work model, competitive remuneration, and opportunities for professional growth through direct engagement with senior leadership on impactful projects. Join us to be part of a forward-thinking team that values strategic insight and hands-on execution in a supportive environment.
