Outreach Officer – Wessex in England

Job title: Outreach Officer - Wiltshire, Dorset, Hampshire and the Isle of Wight

Reports to: Therapies Assessor and Service Manager

Salary: Salary of £26,227 per annum

Location: Remote with regular travel across Wiltshire, Dorset, Hampshire and the Isle of Wight

Hours: Full-Time, 37.5 hours per week

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:

• Support Service:
• Coordinate and deliver regular community engagement activities, including coffee mornings and support events.
• Organise and facilitate regular wellbeing and social activities, such as walks or group sessions.
• Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
• Co-lead on bookings and coordination of Ty Uchaf, our respite house.
• Awareness, Training and Engagement:
• Lead on regional awareness training delivery for non-emergency services and community-based organisations.
• Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
• Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services.
• Partnership and Network Development:
• Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.
• Develop and maintain effective links with community partners to expand reach and awareness of services.
• Volunteer Support:
• Act as a key local contact for volunteers.
• Support the recruitment, training and retention of volunteers in collaboration with the wider team.
• Administration, Monitoring and Reporting:
• Maintain and take ownership of relevant systems and spreadsheets, including those used for event planning and delivery, marketing and communications, contact and engagement tracking, and professional and family engagement records.
• Accurately record interactions with stakeholders, including families, professionals, champions and referral partners.
• Monitor and manage posts/content on Facebook family accounts.
• Quality Assurance and Improvement:
• Support quality audits and contribute to continuous improvement processes.
• Collect and review feedback from events and training sessions to inform future development.
• General:
• To be responsible for organising own work agenda, time management and administration.
• To keep clear and up to date records on database of activities with families and any ensuing action.
• To promote the ongoing work and continued support that 2wish can offer.
• To work as part of a team providing support to suddenly bereaved families.
• To maintain a high degree of confidentiality in accordance with the charity’s policies.
• To undertake learning opportunities and seek them out for the team.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
• Contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided.
• Contribute on the social media platforms maintained by 2wish.

This role is subject to a DBS check.

What we do for you:

• Salary: Starting salary of £26,227 per annum
• Contract type: Permanent
• Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement.
• Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service.
• Pension: 2wish operate a contributory pension scheme.
• Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy.
• Location: This post is hybrid based with some travel across the region you are covering, as well as the office.
• Additional benefits for our employees include an 'Employee Assistance Programme,' free parking on 2wish premises, free branded 2wish clothing, an extra annual leave day on your birthday, incremental increase in holiday entitlement based on length of service, paid sick leave, discounts for personal purchases on 2wish Merchandise, and discounted tickets to UK 2wish events for staff and family.